Digital Engagement Officer

Battersea Dogs & Cats Home; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

36 days annual leave

Gym membership discount

Employee Assistance Programme

Pension contributions

Healthcare cash plan

Job summary

Battersea Dogs & Cats Home is recruiting a Digital Engagement Officer to plan and deliver high impact digital communications, with a focus on email and supporter engagement. You will drive ROI and customer lifetime value across multiple touchpoints.

You'll work to build understanding of Battersea's vision and mission, collaborating with teams to optimise messaging, track performance and improve donor journeys. Closing date 26 October 2026.

Job description

We're recruiting a Digital Engagement Officer to plan and deliver high impact digital communications, with a focus on email. In this role you'll ensure supporters are engaged across a range of financial and non-financial touchpoints, building greater understanding of Battersea's vision and mission and leading to improved ROI and customer lifetime value.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full time employees (pro-rated for part-time employees).
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we'll talk to you about any workplace adjustments you may need to help you perform at your best.

If you would like to talk more about this, please contact [e-mail] or call us on 020 3887 8341. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 26th October 2026, 11.59pm - All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Please note, we operate an anonymous shortlisting process, so all personal information that can identify job applicants is completely anonymised to help mitigate against any potential bias. We are therefore unable to accept CVs.

Interview dates:

• First round (Online, via MS Teams): 2nd/3rd/4th November 2026
• Second round (In person, at our London site): 10th/11th November 2026

For full details on the role, please download the recruitment pack.