Digital Education Support Analyst

Imperial College London; Greater London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

41 days annual leave

Generous pension schemes

Flexible working policy

Family leave packages

On-site leisure facilities

Cycle-to-work scheme

Interest-free season ticket loan

Job summary

Imperial College London is seeking a Digital Education Support Analyst to provide hands-on operational support for centrally managed digital education services, underpinning teaching and learning. You will advise staff and students on platforms like Canvas, Panopto, and Turnitin, resolve complex queries, and help drive adoption across faculties.

The role is hybrid, primarily based at Imperial's White City and occasionally at South Kensington campuses, with opportunities to contribute to the next

Qualifications

• Experience supporting digital education services such as an LMS and lecture capture platforms.
• Proven ability to provide high-quality operational support to staff and students.
• Strong troubleshooting skills.
• Experience working to defined service standards and managing multiple priorities.
• Excellent communication skills; able to explain technical concepts to non-technical audiences.
• Strong service ethos; ability to build relationships across teams.

Responsibilities

• Support and advise staff and students in using digital education platforms (Canvas, Panopto, Turnitin).
• Resolve complex helpdesk queries, meeting service levels and performance standards.
• Create, maintain and manage documentation and guidance materials.
• Deliver training and share knowledge to boost user confidence and adoption.
• Contribute to digital education projects including rollout and adoption of new tools.
• Keep up to date with developments in digital education tech and represent Digital Education Services.

Skills

LMS support

Canvas

Panopto

Turnitin

Troubleshooting

Communication

Documentation

Training

Job description

About the role

Are you an experienced digital education professional looking to play a key role in supporting learning technologies at a world-leading institution?

As a Digital Education Support Analyst, you will provide hands‑on operational support for centrally managed digital education services that underpin teaching and learning at Imperial.

Working closely with academic departments, Faculty EdTech Labs, ICT colleagues, and external suppliers, you will provide expert operational support for a portfolio of digital education platforms and services. You will provide advice and guidance, help drive adoption, resolve complex issues, and enhance the digital education user experience across the institution.

This is an exciting opportunity to join the Digital Education Services team at a pivotal moment in Imperial's digital education transformation. As the institution prepares for the full rollout of the Canvas Learning Management System, you will contribute to the development of a modern, reliable and secure digital learning environment, supporting innovation and helping to shape the future of digital education at Imperial.

What you will be doing

• You will support and advise staff and students in the effective use of digital education platforms, including Canvas, Panopto, and Turnitin.
• You will resolve complex helpdesk queries, ensuring agreed service levels and performance standards are consistently met.
• You will create, maintain, and manage documentation, including guidance materials.
• You will deliver training and share knowledge to support user confidence, adoption of services, and continuous service improvement.
• You will contribute to digital assessment and digital education projects, including the rollout, adoption, and continuous improvement of new tools and platforms.
• You will keep up to date with developments in digital education technologies and represent Digital Education Services in cross-institutional forums and working groups.

What we are looking for

• Experience supporting digital education services such as an LMS and lecture capture platforms.
• Proven ability to provide high-quality operational support to staff and students.
• Strong troubleshooting skills.
• Experience working to defined service standards and managing multiple priorities effectively.
• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.
• Strong service ethos and the ability to build positive working relationships across diverse teams.

What we can offer you

• The opportunity to continue your career at a world-leading institution and be part of our mission to deliver world-class teaching and learning.
• Benefit from a sector-leading salary and remuneration package (including 41 days' annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
• Interest-free season ticket loan schemes for travel.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

Further information

This is a full-time, open-ended post. The role is hybrid, with on-site working primarily based at Imperial's White City and occasionally at South Kensington campuses.

Should you require any further details about the role, please contact: Head of Education Platforms, John Ramsay - [e-mail]

Closing date: 26th August 2026