Digital Delivery Manager - Websites

Lloyds Banking Group; United Kingdom; Hybrid; GBP 61,000 - 68,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounts

30 days holiday

Wellbeing initiatives

Parental leave

Job summary

Lloyds Bank plc is seeking an experienced Digital Delivery Manager to lead digital projects within Group Corporate Affairs, driving the evolution of the corporate site and AI-enabled content workflows. You will prioritise development work, align with engineering teams, and oversee content governance to improve performance and discoverability.

The role requires strong project leadership, agile practices, and a solid technical background.

Qualifications

• Proven experience in project management from brief to execution.
• Experience using JIRA and Confluence in an Agile environment.
• Experience leading website development and delivery.
• Strong technical understanding and ability to communicate effectively with engineering teams.
• Experience working with onshore and offshore development teams.
• Experience working with Adobe Experience Manager, user journeys and website optimisation and standards.
• Strong writing skills across content types.
• Strong MS Office skills, particularly PowerPoint and Excel.
• Experience of Adobe Analytics and Content Square, including performance measurement.
• AI literacy: curious mindset and proven responsible leveraging of AI.

Responsibilities

• Build strong internal relationships and collaborate with multiple teams across the business.
• Be highly organised, managing multiple projects and workstreams with prioritisation.
• Collate and prioritise development work, website issues and defects, and support scoping and sizing.
• Provide technical input to support decisions on future development and enhancements.
• Drive the transition of the website towards an AI-enabled platform with platform teams.
• Treat AI and large language models as a core audience; structure content for AI outputs.
• Support GEO (Generative Engine Optimisation) content structuring and surfacing.
• Maintain day-to-day website content using a CMS for accuracy and performance.
• Coordinate testing, sign-off, and issue resolution for route-to-live processes, including occasional out-of-hours work.
• Present progress and priorities to senior stakeholders.

Skills

Project management

JIRA

Confluence

Website delivery

Technical understanding

AI literacy

Communication

Microsoft Office

Adobe Analytics

Content Square

Tools

JIRA

Confluence

Adobe Experience Manager

Adobe Analytics

Content Square

Job description

**JOB TITLE:** Digital Delivery Manager **SALARY:** £61,344 - £68,160 **LOCATION(S):** Birmingham, Bristol, Edinburgh, Halifax, Leeds **HOURS:** Full-time **WORKING PATTERN:** Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.**About this opportunity**We're looking for an experienced Digital Delivery Manager in our Group Corporate Affairs team to help elevate us to the next stage of our digital journey.Group Corporate Affairs (GCA) is an award-winning team that provides the insight, counsel, and challenge the Group needs to deliver its strategic objectives. We deliver best-in-class communications for key audiences, ensuring Lloyds Banking Group is recognised for Helping Britain Prosper.You’ll join the Digital team, responsible for overseeing and developing the Lloyds Banking Group corporate website, our primary external platform for engaging with partners, investors, media and prospective employees, as well as an increasingly important channel for how the Group is understood in AI driven environments.The primary objective of this role is to continue developing lloydsbankinggroup.com into an outstanding digital experience for our audiences, while supporting the delivery and distribution of content that helps build and protect our reputation and purpose.This is a great opportunity for someone with the right skills to join at an important time and make a real difference to an already ambitious team.**Responsibilities:*** You’ll build strong internal relationships and collaborate with multiple teams across the business.* You’ll be highly organised, with experience managing multiple projects and workstreams at the same time, and able to prioritise effectively.* You’ll be responsible for collating and prioritising development work, website issues and defects, and supporting scoping and sizing.* You’ll have technical knowledge to support decisions on future development and enhancements.* You’ll help drive the transition of the website towards an AI-enabled platform, working closely with technical and platform teams.* You’ll treat AI and large language models as a core audience, ensuring content is structured and clearly represented in AI generated outputs.* Support the evolution from traditional SEO to Generative Engine Optimisation (GEO), ensuring content is structured, cited and accurately surfaced.* Partner closely with AI, Lab and platform teams to embed AI into CMS workflows, tooling and ways of working.* You’ll maintain day-to-day website content using a CMS to ensure content is accurate, optimised and effective for our audiences, supporting improvements in performance and discoverability.* You’ll be responsible for supporting the route to live process for the website, including coordinating testing, providing sign off and resolving issues, while acting as a key point of contact. This may involve some out of hours work.* You’ll be confident presenting to senior stakeholders, providing clear updates on progress and priorities.**Why join us?**We’re transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.**What we’re looking for:*** Proven experience in project management, delivering work from brief to execution.* Experience using JIRA and Confluence to handle workflows and priorities in an Agile environment.* Experience leading website development and delivery.* A strong technical understanding and the ability to communicate effectively with engineering teams.* Experience working with onshore and offshore development teams and managing priorities.* Experience working with Adobe Experience Manager, user journeys and website optimisation and standards.* Strong writing skills, with the ability to produce clear and accurate content.* Strong Microsoft Office skills, particularly PowerPoint and Excel.* Experience of Adobe Analytics and Content Square, including performance measurement and journey mapping (desirable).* AI literacy: a curious mindset and proven experience of responsibly leveraging AI to drive efficiency and enhance creativity.**This is a place for you**Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.**We also offer a wide-ranging benefits package, which includes:*** A generous pension contribution of up to 15%* An annual performance-related bonus* Share schemes including free shares* Benefits you can adapt to your lifestyle, such as discounted shopping* 30 days’ holiday, with bank holidays on top* A range of wellbeing initiatives and generous parental leave policies**Ready to make an impact? Apply today!****At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.****We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.****We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.**