Digital Delivery Manager - Websites

Lloyds Banking Group; Park Central; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

A generous pension contribution up to

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

30 days' holiday plus bank holidays

Wellbeing initiatives and parental-lea

Job summary

Lloyds Banking Group is seeking a Digital Content & Delivery Manager to lead the governance and execution of our corporate website, working with a cross-functional team to deliver high-quality content and improved user journeys.

You will drive the transition to an AI-enabled content platform, collaborating with AI, Lab and platform teams, while ensuring content is structured, cited and surfaced effectively for geo and search performance.

Qualifications

• Proven experience in project management, delivering work from brief to execution.
• Experience leading website development and delivery across large-scale platforms.
• Strong communication skills with senior stakeholders and cross-functional teams.
• Experience with AI literacy and responsible use of AI to drive efficiency and creativity.

Responsibilities

• You'll build strong internal relationships and collaborate with multiple teams across the business.
• You'll be highly organised, with experience managing multiple projects and workstreams, prioritising effectively.
• You'll collate and prioritise development work, website issues and defects, supporting scoping and sizing.
• You'll have technical knowledge to support decisions on future development and enhancements.
• You'll help drive the transition of the website towards an AI-enabled platform, with AI/LLM as core audience.
• Partner with AI, Lab and platform teams to embed AI into CMS workflows and tooling.
• Maintain day-to-day website content using a CMS to ensure accuracy and discoverability.
• Support the route to live process for the website, coordinating testing and sign-off, with potential out-of-hours work.
• Present progress and priorities to senior stakeholders with clear updates.

Skills

Project management

Agile workflows

Stakeholder communication

AI literacy

Content strategy

Content governance

Tools

JIRA

Confluence

Adobe Experience Manager

Adobe Analytics

Content Square

PowerPoint

Excel

CMS

Job description

• You'll build strong internal relationships and collaborate with multiple teams across the business.
• You'll be highly organised, with experience managing multiple projects and workstreams at the same time, and able to prioritise effectively.
• You'll be responsible for collating and prioritising development work, website issues and defects, and supporting scoping and sizing.
• You'll have technical knowledge to support decisions on future development and enhancements.
• You'll help drive the transition of the website towards an AI-enabled platform, working closely with technical and platform teams.
• You'll treat AI and large language models as a core audience, ensuring content is structured and clearly represented in AI generated outputs.
• Support the evolution from traditional SEO to Generative Engine Optimisation (GEO), ensuring content is structured, cited and accurately surfaced.
• Partner closely with AI, Lab and platform teams to embed AI into CMS workflows, tooling and ways of working.
• You'll maintain day-to-day website content using a CMS to ensure content is accurate, optimised and effective for our audiences, supporting improvements in performance and discoverability.
• You'll be responsible for supporting the route to live process for the website, including coordinating testing, providing sign off and resolving issues, while acting as a key point of contact. This may involve some out of hours work.
• You'll be confident presenting to senior stakeholders, providing clear updates on progress and priorities.

Why join us?

We're transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey.

• Proven experience in project management, delivering work from brief to execution.
• Experience using JIRA and Confluence to handle workflows and priorities in an Agile environment.
• Experience leading website development and delivery.
• A strong technical understanding and the ability to communicate effectively with engineering teams.
• Experience working with onshore and offshore development teams and managing priorities.
• Experience working with Adobe Experience Manager, user journeys and website optimisation and standards.
• Strong writing skills, with the ability to produce clear and accurate content.
• Strong Microsoft Office skills, particularly PowerPoint and Excel.
• Experience of Adobe Analytics and Content Square, including performance measurement and journey mapping (desirable).
• AI literacy: a curious mindset and proven experience of responsibly leveraging AI to drive efficiency and enhance creativity.

Group Corporate Affairs (GCA) is an award-winning team that provides the insight, counsel, and challenge the Group needs to deliver its strategic objectives. We deliver best-in-class communications for key audiences, ensuring Lloyds Banking Group is recognised for Helping Britain Prosper.

You’ll join the Digital team, responsible for overseeing and developing the Lloyds Banking Group corporate website, our primary external platform for engaging with partners, investors, media and prospective employees, as well as an increasingly important channel for how the Group is understood in AI driven environments. The primary objective of this role is to continue developing lloydsbankinggroup.com into an outstanding digital experience for our audiences, while supporting the delivery and distribution of content that helps build and protect our reputation and purpose. This is a great opportunity for someone with the right skills to join at an important time and make a real difference to an already ambitious team.

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies