Digital Delivery Manager - (M/F/D)

ITC Infotech; Dunstable; On-site; GBP 75,000 - 95,000; Full time

Job summary

ITC Infotech is searching for a Delivery Manager in Dunstable, UK, to manage substantial teams and oversee delivery transformation in the Hospitality and Travel sector. The ideal candidate will possess a deep understanding of project management, a strong communication background, and proven leadership skills. This role is pivotal for nurturing team excellence and ensuring high-quality service delivery in a rapidly changing environment. With over 10 years of relevant experience and key certifications, you will play a crucial part in achieving business outcomes.

Qualifications

• 10+ years in the Hospitality/Travel industry.
• Experience in delivery of $15M+ ACV portfolio.
• Certifications in Agile/SAFe/PMP are essential.

Responsibilities

• Manage a distributed team of 200+ across regions.
• Drive delivery transformation through automation and AI.
• Handle customer relationships as part of ongoing delivery.

Skills

Leadership

Communication

Critical Thinking

Creativity

Project Management

Education

Agile/SAFe/PMP certification

Cloud/AI/GenAI certification

Job description

ITC Infotech is looking for a Delivery Manager to join our team in Dunstable, UK.

Your X-Factor

Work ethic - You are a consummate professional.

Aptitude - You have an innate capacity to transition from project to project without skipping a beat.

Communication - You have excellent written and verbal communication skills for coordination across projects and teams.

Impact - You are a critical thinker with an emphasis on creativity and innovation.

Passion - You have the drive to succeed paired with a continuous hunger to learn.

Leadership - You are trusted, empathetic, accountable, and empower others around you.

Technical Experience:

• At least 10 years in Hospitality and/ or Travel Industry domain out of 20+ years overall experience.
• Experiences in delivery and growth of $15M+ ACV portfolio
• Exposure to North America and UK/ Europe geographies
• Specialization/ depth in any one or more Hospitality and/ or Travel portfolio areas like PMS, CRS, POS, Distribution, CRM/ CDP, Loyalty, Digital

Responsibilities:

• Managed distributed team of 200+ across geographies/ regions.
• Proven background in handling customers directly as part of ongoing delivery.
• Proven experience in service modernization in existing delivery tracks and driving delivery transformation using automation and AI.
• Managing delivery discipline, talent supply chain and operations.
• Built and nurtured winning teams, experience in delivering business outcomes.

Certifications:

• Agile/ SAFe/ PMP certifications in project management/ product management.
• Cloud/ AI or GenAI certifications will be an added plus.

Our Mission

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Information Services

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