Digital Customer Experience Level 3 Apprenticeship - Flexigrant

QA Limited; Belfast City District; Remote; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Pension

Potential bonus

25 days holiday

Employee assistance with MyndUp

Employer trip to Belfast

Job summary

Flexigrant is inviting motivated apprentices to build the Training Academy while supporting customers. You will use AI tools to create content, assist with the helpdesk, and help customers realise value from the platform.

The role blends hands-on content work with proactive customer success activities, all within a fully remote apprenticeship. Entry requirements include GCSEs with Maths/English at grade 3+ and no conflicting higher-level qualification in a similar subject.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ in any subject.
• GCSE Maths and English grades 3+ (D or above).
• Candidates must not hold a higher-level qualification in a similar subject.

Responsibilities

• Record screen walkthroughs and turn recordings into scripted content for the Training Academy.
• Provide helpdesk support and convert recurring questions into Academy content.
• Maintain customer records and identify at-risk customers for targeted outreach.
• Support product releases via customer communications and webinars.
• Use AI tools daily to draft, script, summarise history and produce video content.

Skills

Content creation

Customer support

Scripting

Video modules

AI tooling usage

Education

GCSEs 4+ (any subject)

Maths and English GCSEs 3+

Tools

HubSpot

Job description

Launch your customer experience career with Flexigrant!

Earn while you learn, create helpful digital content, support customers and build practical AI skills for the future.

About the role

The Digital Customer Experience Apprentice will create the how-to content that becomes our Training Academy, help customers through the support channel, and work with the customer success team to make sure customers are getting the full value of the platform.

This is a hands-on content and customer role, and you will use AI tools every day as part of it. The apprenticeship qualification alongside it is the Level 3 Digital and AI Support standard, so what you learn formally and what you do in the job are deliberately the same thing.

Responsibilities will include

• Training Academy content: Record clear screen walkthroughs of the Flexigrant platform, use AI tools to turn your recordings into structured scripts, voiceovers and finished video modules, help build the Academy library, keep content current and contribute to the written knowledge base
• Customer support: Handle incoming customer queries through our helpdesk and spot questions that come up repeatedly and turn them into Academy content
• Customer success and proactive experience: Maintain customer records and health information in HubSpot, use usage and ticket data to identify customers with low adoption, repeated issues or missed engagement, run targeted outreach to customers, support the renewals process and help with handover from implementation into ongoing customer success
• Customer communications: Support the communications that go out with every product release, help run customer webinars and quarterly product round-ups and keep the customer community space active
• AI and ways of working: Use AI tools as a normal part of the working day, for drafting, scripting, summarising support history and producing video

Entry requirements

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

Working hours

37.5 hours per week, fully remote

Benefits

• Pension
• Potential bonus
• 25 days holiday
• Employee assistance scheme with mental health and careers support with MyndUp
• Employer trip to Belfast twice a year all paid for

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About the Company

Flexigrant is one of the specialist software businesses within a portfolio of Fluent Software Group, which is an operating group under Valsoft Corporation, an acquirer of specialist vertical-market software businesses with a long-term, buy-and-hold approach.

You will be joining a focused business with its own identity, goals and ambitions, while benefiting from the long-term backing, shared expertise and international network of Fluent Software Group and Valsoft.

We are a small, remote team, which means people here get real responsibility early and their work is visible to the whole business. We are also investing heavily in AI and tech innovation and this role sits right in the middle of that.