Digital Coordinator 12 Month FTC

Yum! Brands; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the food industry is seeking a Digital Coordinator for a 12-month FTC. This role involves enhancing digital customer experiences across various platforms, managing content, and executing marketing strategies. The ideal candidate will have a strong background in digital marketing and excellent communication skills, with a focus on collaboration within cross-functional teams. The position is based in Central London, requiring some onsite presence.

Qualifications

• 1-3 years of experience in digital coordination or similar roles.
• Strong understanding of digital customer experience principles.

Responsibilities

• Manage digital ordering platforms and execute SEO strategies.
• Develop digital marketing templates and support email campaigns.

Skills

Digital Marketing

SEO

Data Analysis

Communication

Project Management

Team Collaboration

Education

Bachelor’s degree in marketing

Bachelor’s degree in Digital Media

Bachelor’s degree in Communications

Tools

Google Analytics

Content Management Systems

Adobe Photoshop

Job description

Join to apply for the Digital Coordinator 12 Month FTC role at Yum! Brands

About Us
With over 60 years of history, Pizza Hut has become the world's largest pizza company, with 18,000+ stores across 100 countries. We're proud to operate nearly 1,300 Pizza Huts across the UK, Ireland, France, and Canada. At Pizza Hut, our goal is to be the top pizza choice, bringing people together through the joy of pizza. We focus on delivering extraordinary customer experiences, keeping our team members happy, and collaborating with franchisees operating across 500 Delivery and Dine-In Pizza Huts in the UK and Ireland.

As part of the YUM! Brands family, which includes KFC, Taco Bell, and The Habit Burger Grill, Pizza Hut stands alongside the largest restaurant group worldwide. We strive for culinary excellence and unmatched dining experiences, whether in our restaurants or at home.

Job Purpose
The Digital Coordinator will work across various digital streams including the website, app, and digital marketing. Responsibilities include maintaining digital ordering platforms, executing SEO, managing the loyalty program, and supporting digital marketing and retention initiatives. The role requires close collaboration with cross-functional teams to ensure consistency and effectiveness across all digital channels.

Key Responsibilities

1. Menu Management: Build, maintain, and merchandise menus for our ordering platforms, ensuring accuracy and alignment with current offerings.
2. Content Management: Execute brand and editorial content, ensuring optimal customer journeys and SEO. Collaborate with the Digital Growth Marketing Manager to enhance online visibility and engagement.
3. Loyalty Program Execution: Maintain the loyalty program experience in line with strategy to increase customer retention and satisfaction.
4. Marketing Communications: Develop digital marketing templates for Local Store Marketing (LSM), SMS, and support email campaigns and push notifications.
5. Reporting and Analysis: Generate reports to assess digital initiatives, providing insights and recommendations for improvement.
6. Asset & Creative Amends: Resize and crop creative assets provided by the design team for various digital channels.

Requirements

1. Strong understanding of digital customer experience principles, including digital marketing, SEO, and online customer journeys.
2. Experience with website content management systems.
3. Proficiency in data analysis to inform decisions; knowledge of Google Analytics 4 (GA4) is advantageous.
4. Excellent communication skills, both written and verbal, with the ability to craft compelling content and collaborate effectively.
5. Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
6. Meticulous attention to detail to ensure accuracy and consistency.
7. Self-motivated with a proactive approach to opportunities and problem-solving. Flexibility to adapt to changing priorities.
8. Strong team player, valuing collaboration with cross-functional teams.
9. Commitment to understanding and meeting customer needs through digital channels.

Preferred Qualifications

1. 1-3 years of experience in digital coordination or similar roles within retail, hospitality, or QSR industries. Knowledge of food and beverage digital trends is a plus.
2. Bachelor’s degree in marketing, Digital Media, Communications, or related fields.
3. Familiarity with digital marketing tools such as Google Analytics, email marketing software, and content management systems.
4. Experience with graphic design software (e.g., Adobe Photoshop) and video editing tools is a plus.
5. Experience in fast-paced environments with high urgency and accountability.

Working Relationships

• UK Digital Marketing team, including Retention Manager, Implementation Lead, Digital Growth Marketing Manager.
• UK Integrated Marketing team.
• Support center teams in the UK, Canada, and France.
• Global teams including Pizza Hut Digital, Brand, and Marketing.

Work Environment

This role is based in our Restaurant Support Centre in Central London, requiring a minimum of 2 days per week onsite. As Pizza Hut is a franchise, occasional visits to franchisee offices and other locations may be required. There will be events throughout the year in London, including RSC days, team meetings, and market visits.

Note: Beware of fake job postings using Yum! and/or our brand logos on fraudulent sites. Yum! Brands only posts jobs on official career pages and never requests money during onboarding. Avoid unsolicited contacts via social apps.