Digital Communications Executive

Chartered Insurance Institute Group; Greater London; Hybrid; GBP 36,000 - 40,000; Full time

Job summary

Chartered Insurance Institute Group in London hybrid is seeking a Digital Communications Executive (Email & Web) to lead membership email campaigns and maintain membership content across websites.

You'll create compelling content, plan and deliver marketing activities, and use data to improve performance while preserving a consistent brand voice across channels.

Collaborate with marketing and digital teams in a fast-paced environment to engage members with high‑quality digital experiences.

Qualifications

• Experience creating email campaigns and web content.
• Strong copywriting with adaptable style.
• Proficiency in email marketing platforms and CMS.
• Ability to use data to measure performance and drive improvements.
• Excellent organisational skills and stakeholder collaboration.

Responsibilities

• Create and deliver compelling email campaigns and web content for members.
• Support planning and delivery of marketing and communications activity.
• Use data and analytics to monitor performance and inform improvements.
• Ensure a consistent brand experience across digital channels.
• Share best practices on email and web communications.

Skills

Digital marketing

Email campaigns

Copywriting

CMS platforms

Web content

Data analytics

Stakeholder management

Job description

Hybrid, London - City

Full time, Permanent

Salary: £36,000 - £40,000

Your Role

As Digital Communications Executive (Email & Web), you will play a key role in delivering and enhancing the membership experience through engaging digital communications. Working closely with colleagues across the organisation, you will lead the creation and delivery of membership email marketing campaigns and oversee the maintenance and ongoing development of membership content across our websites.

You will create compelling email and web content, support the planning and delivery of marketing and communications activity, and use data and analytics to monitor performance and inform improvements. You'll also help ensure a consistent brand experience across all digital channels while sharing best practice and guidance on email and web communications.

Working with marketing, digital and wider business teams, you will build strong stakeholder relationships and provide expert advice on the planning and scheduling of communications. As part of a collaborative and fast-paced environment, you will help drive effective member engagement through high-quality digital communications and content.

You

• You’re an experienced digital communicator who enjoys creating engaging email campaigns and web content that delivers value to members.
• You have a flair for writing clear, compelling copy and can adapt your style across different digital channels while maintaining a consistent brand voice.
• You’re confident using email marketing platforms and content management systems to plan, publish and optimise digital communications.
• You use data and insights to measure performance, identify opportunities and continuously improve results.
• You build strong relationships with colleagues across teams and are comfortable providing guidance on email and web communication best practice.
• You’re highly organised, able to manage competing priorities and deliver high-quality work in a fast-paced environment.
• You enjoy collaborating with others, bringing a proactive approach and a genuine interest in creating effective digital experiences for members.

Interview Process

We understand that taking time to prepare for and to attend interviews is a big commitment and want the process to be as transparent as possible.

You Can Expect The Following Process From Us

• A short, introductory phone call from our Talent Acquisition Advisor.
• A formal two-stage interview process with the representatives of the Talent Acquisition, and the Member Engagement teams.

Application Deadline

We will review applications on Monday, 28 September 2026. Applications after this date are welcome, however these will be reviewed and progressed on a rolling basis should we have available slots on the shortlist.

Next Steps

We are an inclusive employer and welcome applications from all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know. We are committed to ensuring all candidates have equal access and opportunity, in line with the Equality Act 2010.

Please note: At the CII, we work with a carefully selected Preferred Supplier List (PSL) for recruitment. We do not accept speculative CVs and kindly request that agency recruiters do not contact our managers directly, to ensure a consistent and properly coordinated recruitment process.

We review our PSL at set intervals and are happy to retain details for consideration when opportunities arise.

Agencies who do not follow this process will be excluded from any future opportunities to work with us, including PSL reviews.