Digital Commerce Coordinator

Michael Kors; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Career Growth

Work-Life Balance

Culture & Belonging

Exclusive Employee Perks

Impact & Social Responsibility

Job summary

Michael Kors in London is seeking a Coordinator, Digital Commerce to support site merchandising, product launches and data analysis. You will partner with US teams and cross‑functional partners to ensure in‑stock, accurately merchandised products go live on schedule across EMEA sites.

The role requires ~2 years in ecommerce, strong analytics, and proficiency in SFCC, PIM and BI tools. You’ll use Excel/PowerPoint to drive insights and support seasonal campaigns.

Qualifications

• Around two years' experience in an ecommerce role, ideally within an international retail environment.
• Strong analytical skills, confident working with performance and web metrics data (e.g. Adobe Omniture).
• Experience with SFCC, Product Information Management systems, and BI tools such as MicroStrategy or similar.

Responsibilities

• Support the implementation of site merchandising strategies and KPI-driven decisions.
• Collaborate with US teams to ensure in-stock products and exclusive styles are live on schedule.
• Manage product data and catalog uploads, ensuring accuracy across sites.
• Assist with seasonal sale and promotional activity preparation and execution.
• Support site audits and weekly reporting of site metrics to drive conversion.

Skills

Ecommerce experience

Analytics & KPI

Web analytics

SFCC

Product Information Management

BI tools

Excel

PowerPoint

Cross-functional collaboration

Tools

SFCC

Product Information Management systems

MicroStrategy

Job description

We have an exciting opportunity for a Coordinator, Digital Commerce in our London office.

Department Overview:

The Digital Commerce team drives the online performance of Michael Kors across all EMEA sites, blending commercial strategy with hands‑on site merchandising to grow sales and elevate the customer experience. Sitting within the MK Ecommerce division, the team partners closely with Buying, US Web Merchandising and Web Production to launch and optimise product online, and this role reports into the Senior Manager, Digital Commerce EMEA.

What You'll Do

Key responsibilities include but are not limited to:

Site Merchandising & Product Launch Support

• Support the implementation of site merchandising strategies, using KPI performance analysis to inform decisions and deliver against agreed timelines.
• Work cross-functionally to collect all necessary product data ahead of seasonal launches, partnering with US teams to ensure in-stock products, including EMEA exclusive styles, are accurately merchandised and live online in full and on schedule.
• Manage tracking documents for products not on site, communicating and following up to ensure the timely launch of newness to the sites.
• Support Site Merchandisers with all product catalogue upload activity and visual merchandising for the websites.
• Assist with the timely preparation and execution of seasonal sale and promotional activity.
• Validate site updates and email activity prior to go-live, ensuring correct messaging and linking in line with agreed strategy.
• Complete weekly website audits to ensure high standards of accuracy and consistency across all sites and channels.
• Support daily and weekly reporting against site metrics and key KPIs, ensuring actions are taken each week to drive incremental conversion and sales.
• Produce ad-hoc and post-event analysis of key site activity, identifying actionable insights.
• Proactively develop and maintain effective working relationships with the US Web Merchandising, Web Production and Buying teams, sharing best practice and identifying conversion-driving opportunities.
• Ensure clear, consistent communication with the Digital Commerce team and wider Ecommerce team, contributing proactively to team meetings.

You'll Need to Have:

• Around two years' experience in an ecommerce role, ideally within an international retail environment.
• Strong analytical skills, confident working with performance and web metrics data (e.g. Adobe Omniture).
• Experience with SFCC, Product Information Management systems, and BI tools such as MicroStrategy or similar.
• Advanced PC skills, particularly in Excel, Word and PowerPoint.
• Highly organised with strong attention to detail, able to multitask and meet tight deadlines.
• Positive, proactive problem‑solving attitude and a confident communicator who collaborates effectively.

A purpose-driven workplace where you can grow your career, enjoy flexible benefits, and be part of a culture built on inclusion, impact, and recognition.

• Career Growth: Clear paths for progression, leadership opportunities, and mentorship programs to help you thrive.
• Work-Life Balance & Flexibility: Support for your well-being with flexible work options and generous time‑off policies.
• Culture & Belonging: Be part of an inclusive culture—recognized by Forbes as a Best Employer for Diversity—where diverse talent is empowered to succeed.
• Exclusive Employee Perks: Enjoy discounts on premium products and luxury brands.
• Impact & Social Responsibility: Contribute to global and local causes through volunteer days, sustainability programs, and charitable giving.

To know more about working at Michael Kors, visit our LinkedIn page and MK careers page.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.