Digital Channel Strategy Undergraduate Placement

Volkswagen Financial Services (UK); Milton Keynes; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Discretionary bonus

Car schemes

Pension

Onsite wellbeing centre

Canteen & cafe discounts

Restaurant on site

Employee Resource Groups

Social events

Job summary

Volkswagen Financial Services (UK) is offering an undergraduate placement in Milton Keynes to join the Customer & Product Transformation team. You will support Channel Managers, Product Owners and Product Integration Managers to launch and improve digital journeys across eCommerce points of sale.

You will work with data, research insights and cross-functional teams to drive improvements, monitor performance and develop stakeholder communications while operating in a hybrid office model.

Qualifications

• Working towards a degree in Business Management, IT/Technology, Marketing or a similar field.
• Proficient in Microsoft Office tools.
• Strong analytical, data analysis and problem-solving skills.
• Ability to handle and analyse large datasets to identify trends and actionable insights.
• Strong interpersonal skills and confidence communicating with stakeholders at different levels.
• Independent, proactive and self-motivated, with the ability to work across multiple workstreams where direct instructions may be limited.
• Adaptability, critical thinking, time management and strong attention to detail.

Responsibilities

• Work closely with Channel Managers, using research and data to identify trends, successes and opportunities across eCommerce journeys.
• Suggest improvements to eCommerce journeys that could benefit the customer journey or VWFS performance.
• Use reporting suites to extract insights that help Product Owners make strategic decisions and support business cases for future products.
• Collaborate with cross-functional teams to gather insight, address customer pain points and drive continuous improvement across digital points of sale.
• Monitor customer feedback and journey performance metrics to evaluate digital improvements and identify ways to enhance the customer experience.
• Manage team governance activity, including preparing meeting agendas, documenting decisions, tracking actions and monitoring progress against objectives.

Skills

Analytics

Data analysis

Problem-solving

Stakeholder comms

Independent work

Time management

Attention to detail

Adaptability

Education

Undergrad degree

Tools

Microsoft Office

Job description

Volkswagen Financial Services (UK) is offering an undergraduate placement in Milton Keynes to join the Customer & Product Transformation team. You will support Channel Managers, Product Owners and Product Integration Managers to launch and improve digital journeys across eCommerce points of sale.

You will work with data, research insights and cross-functional teams to drive improvements, monitor performance and develop stakeholder communications while operating in a hybrid office model.