Digital Channel Development Undergraduate Placement

Volkswagen Financial Services (UK); Milton Keynes; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Discretionary bonus

Car schemes

Pension

Onsite wellbeing centre

Canteen & cafe discounts

Restaurant on site

Employee Resource Groups

Social events

Job summary

Volkswagen Financial Services (UK) is offering an undergraduate placement in Milton Keynes to join the Customer & Product Transformation team. You will support Channel Managers, Product Owners and Product Integration Managers to launch and improve digital journeys across eCommerce points of sale.

You will work with data, research insights and cross-functional teams to drive improvements, monitor performance and develop stakeholder communications while operating in a hybrid office model.

Qualifications

• Working towards a degree in Business Management, IT/Technology, Marketing or a similar field.
• Proficient in Microsoft Office tools.
• Strong analytical, data analysis and problem-solving skills.
• Ability to handle and analyse large datasets to identify trends and actionable insights.
• Strong interpersonal skills and confidence communicating with stakeholders at different levels.
• Independent, proactive and self-motivated, with the ability to work across multiple workstreams where direct instructions may be limited.
• Adaptability, critical thinking, time management and strong attention to detail.

Responsibilities

• Work closely with Channel Managers, using research and data to identify trends, successes and opportunities across eCommerce journeys.
• Suggest improvements to eCommerce journeys that could benefit the customer journey or VWFS performance.
• Use reporting suites to extract insights that help Product Owners make strategic decisions and support business cases for future products.
• Collaborate with cross-functional teams to gather insight, address customer pain points and drive continuous improvement across digital points of sale.
• Monitor customer feedback and journey performance metrics to evaluate digital improvements and identify ways to enhance the customer experience.
• Manage team governance activity, including preparing meeting agendas, documenting decisions, tracking actions and monitoring progress against objectives.

Skills

Analytics

Data analysis

Problem-solving

Stakeholder comms

Independent work

Time management

Attention to detail

Adaptability

Education

Undergrad degree

Tools

Microsoft Office

Job description

Location: Milton Keynes

Closing Date: 30th September 2026

Salary: £23,915.49

Contract: 12-13months FTC Start dates are June/July 2027

Hybrid working: We want you to get the best out of your placement, so we operate a hybrid policy where undergraduates work in the office 3 days per week. There may be times where you will need to be in more frequently depending on the needs of the business.

To apply for our undergraduate placement scheme, you must be studying for an undergraduate degree that requires a placement year. Master's students are not eligible for this placement.

Please consider before applying if you live more than 60 minutes away from post code MK15 8HG, that you would need to relocate to either Milton Keynes or be a commutable distance (within 60 minutes).

Are you interested in digital journeys, eCommerce and product development? We're looking for an undergraduate to join our Customer & Product Transformation team as a Digital Channel Development Undergraduate. You'll support Channel Managers, Product Owners and Product Integration Managers to launch and improve products, using research, data, and collaboration to help enhance Volkswagen Financial Services' digital points of sale.

What will you be doing?

• Work closely with Channel Managers, using research and data to identify trends, successes and opportunities across eCommerce journeys.
• Suggest improvements to eCommerce journeys that could benefit the customer journey or VWFS performance.
• Use reporting suites to extract insights that help Product Owners make strategic decisions and support business cases for future products.
• Collaborate with cross-functional teams to gather insight, address customer pain points and drive continuous improvement across digital points of sale.
• Monitor customer feedback and journey performance metrics to evaluate digital improvements and identify ways to enhance the customer experience.
• Manage team governance activity, including preparing meeting agendas, documenting decisions, tracking actions and monitoring progress against objectives.

What are we looking for?

• Working towards a degree in Business Management, IT/Technology, Marketing or a similar field.
• Proficient in Microsoft Office tools, with a technical mindset desirable but not required.
• Strong analytical, data analysis and problem-solving skills with a logical approach.
• Ability to handle and analyse large datasets to identify trends and actionable insights.
• Strong interpersonal skills and confidence communicating with stakeholders at different levels.
• Independent, proactive and self-motivated, with the ability to work across multiple workstreams where direct instructions may be limited.
• Adaptability, critical thinking, time management and strong attention to detail.

Why apply for an undergraduate placement with VWFS?

Here at VWFS you'll be able to kick start your professional experience in the workplace. We take on 49 undergraduates each year which we find really helps our undergraduates as you all go through the programme, building your knowledge and networks together.

You’ll also benefit from:

• A focus on personal development with access to LinkedIn Learning via our 'Degreed' platform and a bespoke development programme throughout your placement year delivering personal management, technical and soft skills including building successful relationships, presentation skills, IT skills and data literacy.
• A supportive environment and network of colleagues to help you get your best out of the year - in a recent survey, 100% of our undergraduates said they felt valued and supported.
• The opportunity to work on real life business projects and deliver impact around topics like sustainability.
• Subsidised onsite canteen and coffee shop
• Subsidised onsite restaurant with a range of hot and cold breakfast and lunches.
• Employee Resource Groups supporting an inclusive workplace
• Social gatherings and team events & volunteering opportunities.
• Physical and mental health support with our Onsite Wellbeing Centre

Discretionary benefits include:

• Bonus: Discretionary bonus based on both personal and Group company performance (pro-rated)
• Car schemes*: The opportunity to join our popular car scheme plus car insurance cover.
• Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. From day 1 we provide income protection, life assurance (4x salary), will writing, retail discount vouchers, access to Care Concierge (a service to support carers of adults). Private medical insurance is available following successful completion of probation.

Our current car schemes are under review following changes in legislation from HMRC and so whilst we don't have full details of our car scheme to share with you now, we will let you know what this looks like as soon as we are able.

Please do not apply for more than one placement role with us. This will ensure that you are considered for the placement that you are most interested in, and your skills are aligned to.