Digital Campaigns Client Services Lead

Mumsnet Ltd.; Greater London; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Hybrid working - 2 days in the London/

10 Weeks Work from Anywhere

ChatGPT Pro Account for AI learning

Buy More Holiday Scheme

Cycle2Work Scheme

Employee Assistance Programme

Mumsnet Workplace Pension Scheme

Electric Vehicle Scheme

Perkbox benefits

BUPA Private Medical or Dental Cover

Job summary

Mumsnet Ltd. is seeking a proactive Client Services Executive to join its Client Services team in London. You will manage integrated digital advertising campaigns for major brands, coordinating across editorial, ad operations, sales and planning teams to deliver results.

You will support campaign launches, QA and optimisation while building strong relationships with clients and agencies. This role offers exposure to multi‑channel campaigns and a fast‑paced media environment.

Qualifications

• Excellent written and verbal communication skills.
• Strong organisational and project management abilities.
• Proactive, solutions‑focused attitude and ownership.
• Attention to detail and commitment to high‑quality work.
• Interest in digital advertising, branded content and media.
• Comfort working with data and understanding campaign performance.
• Proficient in Microsoft Office/Google Workspace.
• Experience building relationships with clients and stakeholders.
• Confidence communicating with stakeholders at all levels.

Responsibilities

• Support end‑to‑end management and delivery of integrated digital advertising campaigns.
• Coordinate campaigns across formats including branded content, display, paid social, email, video, testing.
• Work with Editorial, Content, Ad Ops, Sales, Insights and Strategic Planning to coordinate deliverables.
• Manage campaign timelines and assets to ensure on‑time delivery.
• Assist with campaign launches, QA and ongoing optimisation.
• Act as day‑to‑day contact for clients and media agencies; communicate progress and manage expectations.
• Coordinate client meetings, kick‑offs and status calls; communicate actions and next steps.
• Develop understanding of client objectives to identify opportunities to add value and improve performance.
• Support retention and encourage repeat business.

Skills

Communication

Organisational skills

Proactivity

Attention to detail

Digital advertising interest

Data literacy

Microsoft Office/Google Workspace

Client relationship building

Stakeholder communication

Tools

Google Analytics

Google Ad Manager

Meta Ads Manager

Job description

Mumsnet Ltd. is seeking a proactive Client Services Executive to join its Client Services team in London. You will manage integrated digital advertising campaigns for major brands, coordinating across editorial, ad operations, sales and planning teams to deliver results.

You will support campaign launches, QA and optimisation while building strong relationships with clients and agencies. This role offers exposure to multi‑channel campaigns and a fast‑paced media environment.