Digital Banking Support & Fraud Awareness Advisor

HSBC Group; Llandudno; On-site; GBP 26,000; Full time

Job summary

A leading financial institution in the UK seeks a Customer Service Consultant to deliver exceptional service and customer education. Responsibilities include being the first point of contact for customers and supporting vulnerable individuals. A passion for customer service and excellent communication skills are essential. The position offers 35 hours of training and a salary of £26,000 plus bonuses, with strong commitments to diversity and inclusion in the workplace.

Benefits

Over six weeks' holiday

Employee discounts

Market-leading pension contributions

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Passion for delivering an outstanding customer experience.
• Previous customer service experience is helpful but not essential.
• Demonstrate excellent communication skills.
• Ability to take ownership of customer inquiries.

Responsibilities

• Be the first point of contact for customers, delivering exceptional service.
• Educate customers on HSBC digital services and fraud awareness.
• Identify and support vulnerable customers.

Skills

Customer service orientation

Communication skills

Empathy

Resilience

Job description

A leading financial institution in the UK seeks a Customer Service Consultant to deliver exceptional service and customer education. Responsibilities include being the first point of contact for customers and supporting vulnerable individuals. A passion for customer service and excellent communication skills are essential. The position offers 35 hours of training and a salary of £26,000 plus bonuses, with strong commitments to diversity and inclusion in the workplace.