Digital and Business Analysis Manager

Kent Fire and Rescue Service; Maidstone; Hybrid; GBP 58,000 - 67,000; Full time

Benefits offered by this job

Local Government Pension Scheme (LGPS)

Enhanced Annual Leave

Annual Salary increase

Blue Light Card

CSSC Card

Employee Assistance Programme

Family-friendly policies

Internal clubs and forums

Health and wellbeing services

Gym facilities

Free parking

Commitment to Equality & Inclusion

Job summary

Kent Fire and Rescue Service in Maidstone is seeking a Digital and Business Analysis Manager (Grade 9) to lead the Business Analysis function and manage a team of Senior Business Analysts. You will ensure business needs are translated into effective, technology-enabled solutions across the service.

The successful candidate will drive discovery, shape solution options and align investments with organisational priorities, supporting transformation with measurable benefits.

Qualifications

• Expert knowledge and application of business analysis methodologies and frameworks.
• Significant experience leading business analysis activities across complex change and transformation initiatives.
• Strong understanding of digital technologies and how they can be applied to solve business problems and improve operational performance.
• Professional Business Analysis qualification such as BCS International Diploma in Business Analysis, CBAP, PMI-PBA or equivalent.
• Understanding of project and programme delivery methodologies including Agile and Waterfall.
• Lean Six Sigma qualification. - Desirable
• Knowledge of enterprise architecture principles and systems integration and automation technologies and AI capabilities - Desirable
• Management qualification or leadership development programme. - Desirable
• Project or programme management qualification (PRINCE2, MSP, AgilePM, APM PMQ or equivalent). – Desirable
• Experience of working with senior stakeholders and influencing decision making.

Responsibilities

• Lead, manage and develop the Senior Business Analyst team, ensuring consistent application of professional business analysis standards, methodologies and best practice.
• Lead complex discovery activities to identify business needs, challenges, opportunities and customer requirements
• Identify and evaluate opportunities where technology, automation, artificial intelligence, integration, workflow tools and data-driven solutions can improve organisational performance and efficiency
• Lead the analysis of complex business processes and service delivery models, identifying opportunities for improvement, simplification and standardisation
• Establish and maintain business analysis frameworks, standards, templates and governance processes.
• Oversee benefits identification, measurement and realisation activities across projects and programmes
• Support organisational change initiatives by ensuring business readiness, stakeholder engagement and adoption activities are considered throughout the change lifecycle
• Support the development of organisational digital capability and promote a culture of innovation and continuous improvement
• Ensure that solutions consider information governance, cyber security, business continuity, accessibility and equality requirements.
• Contribute to strategic planning and the ongoing development of the Service's transformation and improvement agenda

Skills

Business Analysis

Stakeholder management

Digital technologies

Agile & Waterfall

AI capabilities

Education

BCS International Diploma in Business Analysis

CBAP

PMI-PBA

Job description

Job Title: Digital and Business Analysis Manager (Grade 9)

Location: Service Headquarters, Tovil, Maidstone, ME15 6XB – Hybrid working with minimum 3 days per week in the office

Hours: Full Time – 37 Hours per Week,

Pension: Automatic membership of the Local Government Pension Scheme – career average pension scheme with 16.5% employer contribution

Holidays: In addition to bank/ public holidays you will receive 32 days holiday

Base Salary: £58,439 - £66,686 per annum depending on experience

Reference: R001080

Being a part of Kent Fire and Rescue Service

Everyone is unique. Everyone has value. Everyone helps to make Kent Fire and Rescue Service (KFRS) a great place to work. We are one team. Together with our customers we are creating a safer future for Kent and Medway.

Our vision is for a connected, resilient and intelligence-led service: one that understands risk earlier, makes confident decisions and equips our people to deliver outstanding outcomes for our customers. Joining us at this defining point offers the opportunity to turn strategic ambition into practical, lasting change. We are looking for talented, purposeful people who can connect strategy with delivery, bring clarity to complexity and build trusted relationships across the service. For further information about careers in Transformation see our website - Transformation careers | Kent Fire and Rescue Service

Being the Digital and Business Analysis Manager

The Digital and Business Analysis Manager will lead the Business Analysis function ensuring that business needs are understood, analysed and translated into effective business and technology-enabled solutions. They will provide professional leadership to a team of Senior Business Analysts whilst acting as a trusted advisor to managers and stakeholders across the Service.

The successful candidate will lead discovery activities, shape solution options, and identify opportunities where digital technologies, data, automation and process redesign can improve outcomes for colleagues and the communities we serve.

The Digital and Business Analysis Manager will be responsible for ensuring that technology investments are driven by business need and aligned with organisational priorities, working collaboratively with business areas, IT colleagues, suppliers and partners to ensure solutions are customer-focused, achievable and deliver measurable benefits.

The role will play a key part in supporting organisational transformation, fostering innovation, promoting continuous improvement and ensuring benefits from change are realised.

What you’ll do

• Lead, manage and develop the Senior Business Analyst team, ensuring consistent application of professional business analysis standards, methodologies and best practice.
• Lead complex discovery activities to identify business needs, challenges, opportunities and customer requirements
• Identify and evaluate opportunities where technology, automation, artificial intelligence, integration, workflow tools and data-driven solutions can improve organisational performance and efficiency
• Lead the analysis of complex business processes and service delivery models, identifying opportunities for improvement, simplification and standardisation
• Establish and maintain business analysis frameworks, standards, templates and governance processes.
• Oversee benefits identification, measurement and realisation activities across projects and programmes
• Support organisational change initiatives by ensuring business readiness, stakeholder engagement and adoption activities are considered throughout the change lifecycle
• Support the development of organisational digital capability and promote a culture of innovation and continuous improvement
• Ensure that solutions consider information governance, cyber security, business continuity, accessibility and equality requirements.
• Contribute to strategic planning and the ongoing development of the Service's transformation and improvement agenda

What you’ll bring

• Expert knowledge and application of Business Analysis methodologies, frameworks and techniques
• Significant experience leading business analysis activities across complex change and transformation initiatives.
• Strong understanding of digital technologies and how they can be applied to solve business problems and improve operational performance
• Professional Business Analysis qualification such as BCS International Diploma in Business Analysis, CBAP, PMI-PBA or equivalent
• Understanding of project and programme delivery methodologies including Agile and Waterfall
• Lean Six Sigma qualification. - Desirable
• Knowledge of enterprise architecture principles and systems integration and automation technologies and AI capabilities - Desirable
• Management qualification or leadership development programme. - Desirable
• Project or programme management qualification (PRINCE2, MSP, AgilePM, APM PMQ or equivalent). – Desirable
• Experience of working with senior stakeholders and influencing decision making.

Benefits

• Automatic membership of the Local Government Pension Scheme
• Enhanced Annual Leave entitlement
• Annual Salary increase - Increase of 1 scale point per year within Grade to the top of the Grade.
• Blue Light Card discount scheme supported by a number of high street retailers
• CSSC Card - Discount provider for civil servants and public sector workers
• Employee Assistance Programme (EAP) - Confidential support service designed to help manage personal or work-related issues that may affect health, wellbeing, or job performance.
• A range of family friendly policies promoting work-life balance
• Free to join internal clubs and colleague forums
• Access to health and wellbeing services and advice
• Access to Gym Facilities
• Free parking
• Above all you’ll become part of a service that is committed to the safety of our community

Inclusion is at the heart of everything we do. We know that great minds don’t think alike, so we rely on diverse thoughts, feelings, beliefs, and backgrounds to create the best working environment that we can possibly offer.

Kent Fire and Rescue Service, its employees, and volunteers are committed to safeguarding, protecting, and supporting children, young people, and adults at risk. As part of our safer recruitment process, we will undertake pre-employment checks to verify your suitability for the role. These checks will include your references and a standard or enhanced Disclosure and Barring Service (DBS) check. Enhanced DBS check with barred lists are carried out for roles with direct and unsupervised access to children, young people, and adults at risk. Risk assessments will be undertaken on any disclosures identified as part of the pre-employment checks.

As a Public Sector organisation with added responsibilities under the Equality Act, 2010 the candidate must demonstrate an understanding of what is meant by Equality, Diversity, and Inclusion and how this fits in with their everyday work.