Digital & AI Trainer

City of Wolverhampton Council; Wolverhampton; Hybrid; GBP 46,000 - 51,000; Part time

Job summary

The City of Wolverhampton Council is seeking a Digital & AI Trainer to lead the design, delivery and continuous improvement of role-specific training focused on Microsoft 365, Copilot, generative AI and AI-enabled automation. This 18-month fixed-term post offers a flexible work style with a 37-hour week.

You will create resources and run online and face-to-face sessions, helping teams build confidence and capability while ensuring safe, compliant use across the council.

Qualifications

• Experience designing and delivering training on Microsoft 365 and Copilot.
• Experience with generative AI and AI-enabled automation.

Responsibilities

• Lead the design, coordination and delivery of AI and Copilot training across the council for different teams and roles.
• Provide guidance on Microsoft Copilot, generative AI and automated agents to improve productivity and service delivery.
• Develop and maintain high-quality learning resources (guides, e-learning modules, demo videos, case studies).
• Promote safe and responsible AI use in collaboration with Information Governance, data quality and cyber security teams.
• Identify skill gaps with managers and senior leaders and prioritise training that delivers real operational value.
• Collaborate with Copilot Champions to tailor support and measure training impact.

Job description

Digital & AI Trainer

Salary - £45,529 - £50,908 (Grade 7)

Hours - 37

Contract type 18 month fixed term

Work Style - Flexible

The City of Wolverhampton Council is seeking an enthusiastic Digital & AI Trainers to join our Digital & IT service at an exciting stage of transformation. We are accelerating how we use digital, AI and automation to help colleagues work smarter and more efficiently—while ensuring safe, responsible and compliant use.

As a Digital & AI Trainer, you will lead the design, delivery and continuous improvement of training focused on Microsoft 365, especially Microsoft Copilot, generative AI, and AI‑enabled automation, helping teams across the council build confidence and capability through practical, role‑specific learning.

These posts will deliver a blend of online learning and face‑to‑face workshops, supporting colleagues at all levels of digital confidence—moving beyond generic e‑learning to the hands‑on support staff have told us they need.

What you’ll be doing?

In this role you will:

• Lead the design, coordination and delivery of AI and Copilot training across the council, including tailored sessions for different teams, job roles and levels of digital maturity.
• Provide advice and practical guidance on Microsoft Copilot, generative AI and automated agents, helping teams identify safe, appropriate opportunities to improve productivity and service delivery.
• Develop and maintain high‑quality learning resources (guides, e‑learning modules, demo videos, case studies and best practice examples), contributing to a shared knowledge hub.
• Promote and embed safe and responsible AI use, working alongside Information Governance, data quality and cyber security colleagues to reinforce compliant practice.
• Work proactively with employees, managers, Heads of Service and senior leaders to identify skill gaps and prioritise training that delivers real operational value.
• Collaborate with People Change Leads and Copilot Champions to deliver bespoke support and evaluate training impact, adapting content based on feedback and need.

Why this role matters

We are building strong momentum in AI and automation delivery, and we have growing interest across services. What colleagues consistently tell us they need next is practical, role‑specific, hands‑on training to build confidence and unlock benefits safely and consistently. These two posts are a key part of that step‑change.

For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.

Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.

Diversity

We arecommittedto building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As of March 2023, the RACE Code Quality Mark signifies ouractiveengagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here

Recruitment of Ex-Offenders

We arecommittedto the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individualon the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here

Employment Information & Support

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more - Learn more here

Attached documents
Digital and AI Trainer Job description and Personal Specification.pdf