Digital Account Manager - Spain

Thermo Fisher Scientific; Loughborough; Remote; GBP 35,000 - 50,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Digital Account Manager for Spain to grow their low-revenue customer base. The role involves developing sales strategies, engaging with customers through various channels, and collaborating with marketing teams. Ideal candidates will have a Bachelor's degree and experience in sales or customer service, along with fluency in Spanish and proficiency in English.

Qualifications

• Fluent in Spanish and proficient in English.
• Experience in sales or customer service is beneficial.
• Experience in building and maintaining key relationships.

Responsibilities

• Develop and implement strategies to grow sales within your territory.
• Contact high-potential customers via phone, video call, and social media.
• Collaborate with the Digital Marketing team to prioritize customer outreach.

Skills

Communication

Rapport-building

Digital mindset

Self-directed

Goal-oriented

Education

Bachelor’s degree in Science or Business

Tools

Salesforce

Word

Excel

PowerPoint

Job description

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Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

About Us:

Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access, and a global footprint. Our broad customer base, from research and clinical to commercial production, allows you to make a broad and significant impact. We foster an environment where you will be supported, valued, and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges.

Location/Division Specific Information

The Fisher Scientific Channel connects business and science as a comprehensive source for laboratory equipment, chemicals, instruments, life sciences reagents, and consumable supplies.

This position is remote and can be based in any of the 18 countries where we operate in Europe. Fluency in Spanish and proficiency in English are required. You will work in a diverse, multi-cultural environment.

Discover Impactful Work!

The Digital Account Manager is responsible for growing the low-revenue customer base in Spain. You will join a new team of Digital Account Managers and interns to drive growth across Europe.

What will be your day job?

• Develop and implement strategies to grow sales within your territory while encouraging customers to self-serve on our website.
• Contact high-potential customers via phone, video call, and social media to drive revenue:
• Understand customer needs, assess sales potential, and determine support levels.
• Tailor messaging based on industry challenges, business objectives, or initiatives.
• Demonstrate website usage for ordering and support.
• Build a network of customer contacts for marketing.
• Collaborate with the Digital Marketing team to prioritize customer outreach based on growth potential and cost to serve.
• Transfer high-potential customers needing regular support to our Inside and Field Sales teams, coordinating with them to maintain momentum.
• Onboard and support new customers’ eCommerce experience from the start.
• Pilot new sales tactics, such as using LinkedIn for prospecting, and work as a team to improve approaches.
• Assist the eBusiness team in identifying and resolving customer experience issues on our website.
• Maintain a sales pipeline in Salesforce to meet or exceed sales targets and manage pricing to maximize profitability.

Education

• Bachelor’s degree, preferably in Science or Business.

Experience

• Experience interacting with customers to understand and solve problems.
• Experience building and maintaining key relationships.
• Persistence and resilience in overcoming barriers.
• Sales or Customer Service experience is beneficial.

Knowledge, Skills, Abilities

• Self-directed and goal-oriented.
• Excellent communication and rapport-building skills.
• Comfortable approaching new contacts and handling rejection.
• Digital mindset, with knowledge of social media for outreach.
• Self-awareness and adaptability.
• Entrepreneurial approach, willing to try new techniques.
• Fluent in Spanish and proficient in English.
• Proficient in Word, Excel, PowerPoint; Salesforce (SFDC) preferred.
• Willing to travel across Europe (up to 10%) for meetings.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Sales, Business Development, and Product Management
• Industries: Pharmaceutical Manufacturing and Biotechnology Research

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