Senior Account Manager

TN United Kingdom; Peterborough; Remote; GBP 45,000 - 60,000; Full time

Job summary

A leading company in the education technology sector seeks a Senior Account Manager to enhance client relationships and ensure satisfaction. This role, integral to our Managed Services team, requires a dynamic individual eager to drive growth and deliver tailored solutions to our clients. If you possess a proven track record in account management within the education or service sectors, we want to hear from you.

Benefits

Day 1 access to GP & prescription services

Enhanced annual leave entitlement

Cycle to work scheme

Voluntary private medical insurance

Funded development/Qualification opportunities

Qualifications

• Experience in education service or software sector preferred.
• Strong relationship management and communication skills required.
• Proactive, solution-focused approach is crucial.

Responsibilities

• Serve as the main liaison for assigned client accounts.
• Conduct regular account review meetings for insights.
• Identify upsell and cross-sell opportunities to increase client investment.

Skills

Account Management

Consultative Selling

Relationship Management

Problem Solving

Communication

Education

3–5 years experience in account management or sales

Tools

CRM systems

Data Analysis tools

Job description

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Trusted by over 14,000 schools and over 70% of MATs, Juniper’s technology and expertise deliver joined-up solutions for classrooms, the back office, staff development and engaging with parents.

At Juniper Education, we believe that the heart of a great workplace is its people. That's why we're committed to investing in our team, creating an inclusive culture, and embracing our company values: collaboration, empowerment, innovation, passion, and purpose.

Our team of over 400 people nationwide, mostly experienced education experts and former teachers, is passionate about making schools and MATs a better place to work and learn. We want to ease the heavy workloads and stress that everyone in education faces, improve operations, and help pupils achieve more.

Our mission is clear: to look after you so that you can look after our children, with the ultimate goal of making a real and positive impact on education.

Job Title| Senior Account Manager
Location | Remote -UK Based -With visits to Juniper offices and key clients
Salary |£45,000 per annum & Potential to earn £15,000 OTE
Hours | Full-Time (Monday-Friday)

Welcome to Juniper Education, where our mission is to champion educators, empowering them to shape the future generations. We're more than just a support system; we're the driving force that propels schools and Academy Trusts to new heights. With our proven school education management systems and services, we address a spectrum of needs, ensuring excellence in education. In the education and tech industry, your work directly influences the lives of students and educators. Whether you're developing cutting-edge educational technology, supporting school leadership teams directly or designing solutions to enhance the learning experience, you could make a lasting and positive impact on the future.

Our mission statement says it all: We look after you, so that you can look after our children.

Dedicated to our core values, we are committed to:

Empowerment: Equipping everyone with the tools, intelligence, connections, and freedom to make informed decisions, recognised and respected by all.

Purpose: Supporting everyone to reach their highest potential, thereby enabling all children to achieve theirs.

Passion: Because we love what you do, you’re at the heart of everything we do.

Innovation: Delivering meaningful solutions with expertise and creative thinking to influence the ever-changing world of education.

Collaboration: The cornerstone of our success as it enables us to collectively harness diverse perspectives and strengths, ensuring that together, we achieve more than we could ever do alone. Every voice counts!

About the Role:
We’re looking for an experienced and driven Senior Account Manager to join our dynamic Managed Services team. In this pivotal role, you'll act as the key relationship holder for a portfolio of clients—ensuring their needs are met, satisfaction remains high, and opportunities for growth are maximised. You’ll be the trusted advisor and primary point of contact, supporting clients throughout their journey while identifying ways to expand their engagement with our solutions.

This is an exciting opportunity for someone with a proven track record in account management or consultative sales, particularly within the education or service solutions sectors. If you thrive in a fast-paced environment and enjoy building long-term partnerships, we want to hear from you.

Key Responsibilities:

• Serve as the main liaison for your assigned client accounts, understanding their needs and delivering tailored Managed Services solutions.
• Maintain deep product knowledge to offer strategic advice that maximises client value and satisfaction.
• Build and nurture long-lasting client relationships to drive retention and loyalty.
• Work closely with internal teams to ensure seamless service delivery aligned with client expectations.
• Conduct regular account review meetings, using data-driven insights (e.g., product matrix, estate equity) to highlight value and suggest improvements.
• Identify upsell and cross-sell opportunities to increase client investment in our services.
• Proactively manage client concerns, resolving issues quickly and effectively.
• Deliver clear and insightful client reporting, including updates on account health and customer satisfaction metrics.
• Represent the company in client presentations and meetings, reinforcing our commitment to exceptional service.
• Collaborate with commercial and wider business teams to ensure a unified growth strategy.

Knowledge, Skills & Experience:

• 3–5 years' experience in account management or sales, ideally in the education service or software sector (e.g., HR, Finance, Payroll/HRIS solutions for schools and MATs).
• Strong consultative selling skills, with a knack for uncovering client needs and delivering value-driven solutions.
• Excellent relationship management and communication skills—both verbal and written.
• Proven ability to manage multiple accounts, prioritise effectively, and meet targets.
• A proactive, solution-focused approach to problem-solving.
• Strong team player who contributes to a positive culture and fosters collaboration across departments.
• Comfortable working with CRM systems (e.g., SugarCRM, Hubspot, Gong) and data analysis tools to drive decisions and track success.
• Are naturally curious, quick to learn, and eager to contribute to company growth.
• Take ownership of your work and hold yourself accountable for results.
• Are adaptable, pragmatic, and open to feedback and collaboration.
• Embody our values and contribute positively to our team culture
• Day 1 right to company sick pay
• Enhanced annual leave entitlement
• Opportunity to purchase additional leave
• Entitlement to carry over leave to next entitlement year
• Day 1 access to 24/7 GP & prescription services
• Day 1 access to rewards platform
• Cycle to work scheme
• Enhanced maternity & adoption pay
• Day 1 access to employee assistance platform
• Funded development/Qualification opportunities
• Voluntary health care cash plan
• Voluntary private medical insurance

It is the business expectation this role is being offered on a full time basis to ensure we maintain quality, achieve performance goals, and effectively meet customer demands.

Please note that we are unable to provide visa sponsorship at the moment