Digital Account Director

Hybrid; West of England; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Wellbeing allowance

Learning & development budget

Enhanced parental leave

Employee assistance programme

Calm app subscription

Company events & socials

On-site facilities

Job summary

Hybrid Marketing is seeking an Account Director in Bristol to lead our Strategic Partnership accounts across Paid Media, Tech, Creative and Research. You will manage and develop a team of Senior Account Managers, delivering exceptional client outcomes while driving retention and growth.

You will work with the Group Account Director to shape long-term client strategy and collaborate across offices to optimise campaigns and think leadership in education sector projects.

Qualifications

• 5+ years’ experience managing and growing key client accounts in a digital media or agency environment.
• Strong experience across Paid Media, including PPC and paid social, with ability to advise on strategy and performance.
• Proven track record of building trusted relationships with senior clients, driving retention and growth.
• Experience managing and developing account teams with a supportive leadership style.
• Strong strategic and commercial thinking, turning client objectives into digital marketing solutions.
• Excellent communication, presentation and stakeholder management skills.
• Genuine interest in innovation, emerging technologies and AI to improve client outcomes.

Responsibilities

• Lead and grow Hybrid’s key Strategic Partnership accounts, delivering against client objectives.
• Mentor and develop a team of Senior Account Managers and Account Managers.
• Act as strategic advisor to clients across Paid Media, Tech, Creative and Research.
• Collaborate with Group Account Director and wider leadership to drive retention and growth.
• Champion high-quality campaign delivery using market insight and testing.
• Lead on client escalations with clear action plans and fast resolutions.
• Foster collaboration across offices and specialist teams to improve processes and reporting.
• Bring industry thought leadership to senior client conversations.

Skills

Paid Media

Account management

Senior client relationships

Team leadership

Strategic thinking

Communication

Innovation & AI interest

Education

Bachelor's degree

Job description

Summary of Role

As an Account Director at Hybrid, you’ll lead our key Strategic Partnership accounts, solving complex client challenges and driving retention, growth and innovation across Paid Media, Tech, Creative and Research. You’ll lead and develop a team of Senior Account Managers and Account Managers, ensuring exceptional client delivery while fostering collaboration across our specialist teams. Reporting to the Group Account Director, you’ll play a key role in shaping long-term client strategy, strengthening partnerships and helping Hybrid deliver the UK’s most successful education‑sector accounts.

About Hybrid:

Hybrid is an award-winning global marketing agency specialising in higher education. With six offices worldwide and more than 16 years of experience, we’ve launched successful campaigns with universities and education brands across the globe.

Today, we’re a leading name in the sector, with a strong share of the university market and over 40% year‑on‑year growth. As part of EAB; a worldwide leader in education services, we’re continuing to build on that success, expanding our digital solutions and capabilities to offer even more to the education sector.

What you’ll do:

• Lead and grow Hybrid’s key Strategic Partnership accounts, building trusted relationships and delivering against clients’ business and marketing objectives.
• Manage, mentor and develop a team of Senior Account Managers and Account Managers, setting clear objectives and supporting their career progression.
• Act as a strategic advisor to clients, bringing together Paid Media, Tech, Creative and Research to deliver innovative, full‑service solutions.
• Work closely with the Group Account Director and wider leadership team to drive client retention, growth, operational excellence and new business opportunities.
• Champion high‑quality campaign delivery, using market insight, testing, optimisation and emerging technologies to add value for clients.
• Lead on client escalations, ensuring clear action plans and fast, effective resolution while maintaining strong client relationships.
• Drive collaboration across offices and specialist teams, improving processes, communication, reporting and efficiencies.
• Bring thought leadership and industry expertise to senior client conversations, helping shape both immediate priorities and long‑term partnership strategy.

What we’re looking for:

• 5+ years’ experience managing and growing key client accounts within a digital media or agency environment.
• Strong experience across Paid Media, including PPC, paid social and wider digital channels, with the ability to confidently advise clients on strategy and performance.
• A proven track record of building trusted relationships with senior clients, driving retention, growth and long‑term partnerships.
• Experience managing and developing account teams, with a supportive leadership style and a focus on performance and progression.
• Strong strategic and commercial thinking, with the ability to turn client objectives into effective digital marketing solutions.
• Excellent communication, presentation and stakeholder management skills, with confidence leading senior‑level client conversations.
• A genuine interest in innovation, emerging technologies and AI, and how they can improve client outcomes and team efficiency.
• Degree educated; experience within Higher Education is desirable but not essential.

What’s in it for you:

• Central Bristol location - just off King Street and a 10‑minute walk from Temple Meads
• £25 monthly wellbeing allowance - spend it on your physical or mental wellbeing
• Investing in your development - grow your career with a dedicated annual allowance of learning hours, regular training sessions and support from our in‑house Director of Learning and Performance
• Supporting life beyond work -enhanced maternity and paternity leave
• Health and wellbeing - access free support and advice via our Employee Assistance Programme (EAP) and a subscription to the Calm app
• Festive time off - enjoy a company‑wide break between Christmas and New Year
• Company events and socials - take time out as a team with regular away days plus Summer and Christmas parties
• Office perks - free weekly breakfast deliveries and fresh fruit
• Commuter‑friendly facilities - secure bike storage and showers on‑site

What makes Hybrid different:

We don’t just run campaigns; we create work that makes a difference.

It’s our people that make it possible. At Hybrid, you’ll work alongside smart, supportive colleagues who value different perspectives, encourage new ideas and give you the space to do your best work. You’ll have the opportunity to work on meaningful projects for leading education brands, while continuing to develop your skills and experience.

Hybrid Media is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment. We welcome applications from all qualified individuals and believe that a diverse team brings richer perspectives, stronger creativity, and better outcomes for our people and our clients.