Account Manager

Hybrid; West of England; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Central Bristol location

Christmas shutdown

Wellbeing allowance

Holiday flexibility

Maternity and paternity leave

Mental health support (EAP)

Learning hours allowance

Team events

Office breakfast and fruit

Commuter-friendly facilities

Job summary

Hybrid, a global marketing agency specialising in higher education, is seeking a Digital Account Manager in Bristol. You will be the main client contact, managing campaigns across Paid Search, Paid Social, SEO and analytics to deliver impact for university brands.

You’ll collaborate with internal specialists and present clear, data-driven insights to clients, turning performance into actionable recommendations and strategic improvements.

Qualifications

• Experience in a client-facing Account Manager or Marketing role.
• Strong understanding of digital marketing channels and analytics.
• Ability to analyse data, present insights and recommendations.

Responsibilities

• Build strong relationships with higher education clients and act as their main point of contact.
• Manage client campaigns across digital channels, working with internal specialists for Paid Search, Paid Social, SEO and other marketing services.
• Review campaign performance, analyse results and present insights and recommendations to clients.
• Support campaign planning, reporting and strategy development.
• Identify opportunities to improve performance, engagement and growth of client accounts.
• Manage timelines, deliverables and client expectations across multiple projects.
• Support new business opportunities and pitches when required.

Skills

Client-facing role

Digital marketing

Campaign analysis

Google Ads

Meta

TikTok

LinkedIn Ads

SEO

Analytics

Tools

Google Ads

Meta

TikTok

LinkedIn Ads

SEO tools

Analytics platforms

Job description

Location: Bristol (BS1 4HX), Hybrid Working

We're looking for a Digital Account Manager to join Hybrid's award-winning strategic partnerships team. This is a client-facing role focused on building strong relationships with higher education clients, managing digital marketing campaigns and working with internal specialists to deliver impactful results.

You don't need to be a paid media expert across every channel, but you should have a strong understanding of digital marketing, experience working with clients, and the ability to analyse campaign performance and turn insights into recommendations.

About Hybrid:

Hybrid is an award-winning global marketing agency specialising in higher education. With six offices worldwide and more than 16 years of experience, we've launched successful campaigns with universities and education brands across the globe.

Today, We're a leading name in the sector, with a strong share of the university market and over 40% year-on-year growth. As part of EAB, We're continuing to build on that success, expanding our digital solutions and capabilities to offer even more to the education sector.

What You'll Do

• Build strong relationships with higher education clients and act as their main point of contact.
• Manage client campaigns across digital channels, working closely with internal specialists across Paid Search, Paid Social, SEO and other marketing services.
• Review campaign performance, analyse results and present clear insights and recommendations to clients.
• Support campaign planning, reporting and strategy development.
• Identify opportunities to improve performance, increase engagement and grow client accounts.
• Manage timelines, deliverables and client expectations across multiple projects.
• Support new business opportunities and pitches when required.

What We're Looking For

• Experience in a client-facing Account Manager, Digital Account Manager or Marketing role (agency experience preferred).
• A strong understanding of digital marketing channels, with experience in areas such as Paid Search (Google Ads), Paid Social (Meta, TikTok, Snapchat, LinkedIn), SEO, content or analytics.
• Confidence communicating with clients, presenting performance updates and building strong relationships.
• Ability to analyse data, understand campaign performance and provide actionable recommendations.
• Strong organisational skills with the ability to manage multiple accounts and priorities.
• A proactive mindset with a passion for digital marketing and delivering great client experiences.

What's in it for you:

• Central Bristol location - just off King Street and a 10-minute walk from Temple Meads
• Christmas shutdown - enjoy time off between Christmas and New Year
• £25 monthly wellbeing allowance - towards your physical or mental wellbeing
• Holiday flexibility - carry over up to three unused days each year
• Enhanced maternity and paternity leave
• Health and wellbeing - access mental health support via our Employee Assistance Programme (EAP) and a free subscription to the Calm app
• Investing in your development - a dedicated annual allowance of learning hours, regular training sessions and support from our in-house Director of Learning & Performance to help you develop and progress
• Time to celebrate - Annual Summer and Christmas parties and regular team away days
• Office perks - free weekly breakfast and fresh fruit
• Commuter-friendly facilities - secure bike storage, showers and changing facilities on-site

The Hybrid Difference:

We don't just run campaigns; we create work that makes a difference.

Our people are at the heart of that. At Hybrid, you'll work alongside smart, supportive colleagues who value different perspectives, encourage new ideas and give you the space to do your best work. You'll have the opportunity to work on meaningful projects for leading education brands, while continuing to develop your skills and experience.

Hybrid Media is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment. We welcome applications from all qualified individuals and believe that a diverse team brings richer perspectives, stronger creativity, and better outcomes for our people and our clients.