Diaspora Growth & Partnerships Lead

Diaspora Insurance; Birmingham; On-site; GBP 42,000 - 62,000; Full time

Job summary

Diaspora Insurance seeks a proactive Business Development Officer to grow the assigned corridor by building community and commercial relationships, generating qualified leads, and supporting the sales network. You will translate the corridor plan into regular prospecting, partner engagement and follow-up to help deliver sustainable new business and a positive customer experience.

The role involves arranging meetings and events, coordinating with Sales Executives and BDMs, and maintaining

Qualifications

• Diploma or degree in business, marketing, sales or a related field.
• Typically at least two years' experience in business development, sales, community engagement or partner coordination; insurance or financial services experience is advantageous.
• Working knowledge of the assigned diaspora community and corridor; ability to build relationships across cultures.
• Competence in CRM systems, spreadsheets, digital lead generation and performance reporting.
• Required local permissions and role-specific training or certifications must be in place before carrying out authorised activities.

Responsibilities

• Implement the territory activity plan with the BDM, identifying priority communities, employers, churches, associations, businesses and other referral partners.
• Arrange prospect and partner meetings, presentations and local activations; maintain a record of opportunities, next steps and expected outcomes.
• Gather competitor, customer and market feedback and recommend practical changes to the corridor plan.
• Generate permissioned leads through self-initiated events, client referrals, approved vCards, Super Introducers and corridor-aligned influencers or lead generators.
• Register leads promptly in the approved CRM, recording source, consent, contact details, owner and next action; check duplicates before allocation.
• Coordinate allocation and follow up with the BDM and Sales Executives, monitor ageing leads and escalates gaps in contact or conversion.
• Help identify, recruit and onboard suitable Sales Executives, Super Introducers and Lead Generators, subject to the BDM's approval and required checks.
• Coordinate product briefings, approved materials, vCard access and activity schedules; reinforce the different boundaries of referral, lead capture and sales roles.
• Track partner activity and production, identify inactive or struggling partners, and recommend coaching, reactivation or reassignment to the BDM.
• Support verification of referral and commission records; submit evidence for approval without promising unapproved payments.
• Arrange needs based sales discussions and support applications. Conduct product explanations, quotations or sales only after training and written authorisation for the relevant market and activity.
• Support collection of required onboarding documents through approved processes and coordinate resolution of incomplete applications with Sales and Operations.
• Help customers reach the correct service team; escalte complaints, policy document delays and potential misselling promptly.
• Support early policy retention by checking that customers understand the cover, premium obligations and servicing channels; route payment issues to the team responsible.
• Propose corridor events with expected leads, conversion outcomes, costs and staffing needs; obtain approval before making commitments.
• Coordinate corridor influencers with Marketing on approved content and tracking, while the BDM owns the corridor commercial outcome.
• Prepare event lead records and outcome reports. Corporate events, ambassador leads and company vCard leads follow the central call centre route unless an approved exception is recorded.
• The BDM sets priorities, approves activity plans and reviews performance. The officer submits a weekly activity and pipeline report and a monthly performance summary covering leads, source quality, meetings, partner activity, applications, issued policies, premium, conversion, expenditure and exceptions. Marketing provides brand and campaign guidance; Compliance provides activity and conduct guidance; Finance verifies expenditure and payments; Operations supports onboarding and servicing.
• The officer may prospect, arrange meetings, coordinate approved activities and maintain the pipeline within delegated authority. Recruitment appointments, partner contracts, sponsorships, expenditure, pricing changes and commission commitments require the appropriate approval.

Skills

CRM systems

Spreadsheets

Digital lead generation

Performance reporting

Relationship building

Prospecting and follow-through

Communication and presentation

Planning and coordination

Data accuracy

Customer focus

Education

Diploma or degree in business, marketing, sales or a related field

Tools

Job description

Diaspora Insurance seeks a proactive Business Development Officer to grow the assigned corridor by building community and commercial relationships, generating qualified leads, and supporting the sales network. You will translate the corridor plan into regular prospecting, partner engagement and follow-up to help deliver sustainable new business and a positive customer experience.

The role involves arranging meetings and events, coordinating with Sales Executives and BDMs, and maintaining