Diagnostics Field Service Engineer: Installations & Support

Abbott Laboratories; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Private healthcare

Life assurance

Flexible benefits

Job summary

Abbott Laboratories in the Midlands is seeking a Technical Service Specialist to support installation, maintenance, and upgrades of diagnostic instruments. You will interact with lab staff and key stakeholders to ensure smooth deployments and training.

The role requires a Bachelor's degree (engineering preferred) and a proven track record in service delivery, with strong communication and analytical skills.

Qualifications

• Bachelor's degree or equivalent experience; engineering is preferred.
• Proven track record in a similar role with customer references.
• Successful engagement with customers, especially key stakeholders and lab staff.
• Excellent product and industry knowledge.
• Strong service delivery process experience.
• Excellent communication skills.
• Ability to identify and drive issue resolution.
• Technical expert for product line responsibility.
• Coaching and training skills.
• Experience using analytical tools and software.

Responsibilities

• Provide installations and deinstallations and perform instrument hardware or software upgrades.
• Schedule and perform planned maintenance (PM) activities.
• Assist with IQOQ (Installation Qualification Operation Qualification) procedures during/after installation.
• Conduct site inspections for new contracts/tenders and design for installations.
• Deliver basic customer operator trainings post install or upgrades.
• Deliver basic technical coaching to other Techncial Service Specialists.
• Assist with customer business reviews and ongoing support.

Skills

Customer engagement

Technical training

Diagnostics knowledge

Product knowledge

Analytical tools

Communication skills

Education

Bachelor's degree

Engineering background

Job description

Abbott Laboratories in the Midlands is seeking a Technical Service Specialist to support installation, maintenance, and upgrades of diagnostic instruments. You will interact with lab staff and key stakeholders to ensure smooth deployments and training.

The role requires a Bachelor's degree (engineering preferred) and a proven track record in service delivery, with strong communication and analytical skills.