Diagnostic Booking Administrator | Imperial College Healthcare NHS Trust

IMPERIAL COLLEGE HEALTHCARE NHS TRUST; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare trust in the UK is seeking a full-time Diagnostic Booking Administrator to join their busy team. The successful candidate will be responsible for booking patient appointments, maintaining accurate records, and ensuring exceptional patient experience. Strong IT skills, along with previous patient-facing experience and excellent communication abilities, are essential for success in this role. The trust offers career development opportunities and various benefits, making it a great place to enhance your career in healthcare.

Benefits

Career development

Flexible working

Staff recognition scheme

Cycle to Work scheme

Car lease schemes

Season ticket loan

Membership options for onsite leisure facilities

Qualifications

• Previous experience in a patient-facing role is required.
• Ability to work autonomously and use initiative to solve problems.
• Commitment to supporting patient experience and delivering excellent service.

Responsibilities

• Book, reschedule, and cancel patient appointments while ensuring compliance with standards.
• Input and maintain patient information accurately in systems.
• Participate in service improvement initiatives.

Skills

Strong IT skills

Excellent customer care

Communication skills

Interpersonal skills

Tools

CERNER

Patient Administrative Systems

Job description

We are looking to recruit a full-time Band 3 Diagnostic Booking Administrator who shares our vision and is guided by the Trust’s core values of being kind, collaborative, aspirational and expert.

The successful candidate will join our busy Diagnostic Team and help fulfil our customer service guarantee by reducing call wait times and improving patient experience. This role involves working in a centralised setting and being responsible for answering patient calls, booking appointments within diagnostic target times and adhering to the Trust Access Policy.

You will liaise with doctors, nurses and other hospital departments, ensuring accurate and timely communication. The post holder will be proactive, able to work autonomously and use initiative to solve problems, while collaborating effectively with clinical and administrative teams to deliver service objectives.

You will need to balance the demands of a busy workload and remain dedicated to delivering excellent patient experience. Knowledge of Patient Administrative Systems such as CERNER is desirable. Strong IT skills are essential to perform computer-based functions and provide advice to patients and service users. Previous experience in a patient-facing role with excellent customer care, communication and interpersonal skills is required.

We are committed to supporting your personal development and career progression, offering opportunities for relevant training and development.

• Responsible for booking, rescheduling, and cancelling patient appointments, ensuring compliance with all access and booking standards.
• Accurately input and maintain patient information on Patient Administrative Systems (PAS) and Patient Tracking List (PTL) for admissions and discharges.
• Commit to Directorate and Trust objectives, supporting organisational goals and priorities.
• Actively participate in service improvement initiatives to ensure the service remains fit for purpose and delivers value for money in line with operational policies.
• Undertake clerical and occasional receptionist duties, including maintaining a clean and safe environment.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

This advert closes on Monday 29 Dec 2025