Diagnostic Account Manager - Cardiff

zoetis; East Midlands; Hybride; GBP 40 000 - 60 000; Plein temps

Résumé du poste

Zoetis is seeking a Diagnostics Account Manager to support the installation, onboarding and utilisation of our VetScan Point of Care analysers across a UK territory. You will work with veterinary practices to integrate diagnostics into daily workflows and maximise value from the Zoetis Diagnostics portfolio.

In this hybrid role, you’ll provide in-clinic and remote support, deliver training and onboarding, build trusted relationships, and collaborate with colleagues to ensure customers realise

Qualifications

• Experience in veterinary or medical clinical settings.
• Strong IT and communication skills.
• Ability to deliver training and onboarding.

Responsabilités

• Provide in-clinic support with implementation, onboarding and utilisation of the Zoetis Point of Care Diagnostics offering.
• Build valued relationships within an assigned territory of veterinary clinics using Solution Selling.
• Assist clinics with pre- and post-installation training, operation, applications and education.
• Provide remote and on-site problem-solving with home-based technical support teams.
• Collaborate with colleagues to maximise the Zoetis portfolio value.

Connaissances

Customer service

Territory management

Presentation skills

IT skills

Commercial acumen

Diagnostic knowledge

Communication skills

Change agility

Vet clinic ops

Description du poste

Diagnostics Account Manager

Territory: Swansea, Cardiff, Cheltenham, Worcester

Eligible postcodes: Candidates must live in an SA, CF, LD, HR, NP, DY, WR or GL postcode

Working style: Customer-facing territory role with remote and on-site support

Help veterinary practices deliver better diagnostic care

Zoetis is looking for a Diagnostics Account Manager to support the installation, adoption and utilisation of our VetScan Point of Care analysers, while also supporting our external laboratory business, VPG, now part of Zoetis.

This is an exciting opportunity for a customer-focused professional who understands veterinary or medical clinical environments and can confidently combine technical knowledge, training expertise and commercial awareness. You will work closely with veterinary practices across your assigned territory, helping them integrate diagnostic solutions into their day-to-day workflows and achieve the greatest value from the Zoetis Diagnostics portfolio.

The opportunity

• Provide in-clinic support to veterinary practices, with an emphasis on the implementation, adoption and utilisation of the Zoetis Point of Care Diagnostic offering and UK reference laboratory.
• Deliver a gold-standard onboarding process for new Zoetis Diagnostics customers.
• Build valued relationships within an assigned territory of veterinary clinics, achieving the goals and objectives of both Zoetis and our customers through the application of the Solution Selling model.
• Assist clinics with all aspects of pre- and post-installation training, operation, applications and education.
• Provide remote and on-site problem-solving and issue resolution for customers, working with our home-based technical support teams.
• Build strong and collaborative relationships with colleagues to ensure we deliver value by maximising the complete Zoetis portfolio.

What you'll bring

• Customer-focused service skills, with the ability to follow processes, make appropriate decisions, prioritise effectively and ensure a high level of follow-through.
• A strong understanding of general medical or veterinary clinic operations, including diagnostic applications, training requirements and workflow processes.
• Strong presentation skills, with the ability to convey technical information clearly to others.
• Exceptional IT, written and spoken communication skills.
• Change agility and the confidence to adapt in a dynamic environment.
• Commercial acumen.
• Knowledge of diagnostic products, instrumentation and clinic processes.
• Basic knowledge of animal disease states.
• A willingness and commitment to ongoing professional development

Role requirements

• You must live within the territory (SA, CF, LD, HR, NP, DY, WR or GL postcode)
• Ideally, you will have three years of experience working in a veterinary or medical clinical setting.

Why this role matters

Every successful installation, confident user and well-supported clinic helps veterinary teams make informed decisions for their patients. As a Diagnostics Account Manager, you will be at the heart of that journey-bringing together technology, expertise and partnership to help practices improve the way they deliver care.

If you are technically confident, commercially aware and passionate about helping veterinary teams succeed, we would love to hear from you.

Join Zoetis and help make better diagnostic care possible, one practice at a time.

Full time

Regular

Colleague