Development Support Officer x2

We Manage Jobs(WMJobs); Stratford-upon-Avon; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Health Cash Plan

Eye test voucher

Gym membership

Local Government Pension Scheme

Will writing services

Employee Assistance Programme

Cycle to Work

Free town centre parking

Professional subscription paid

Job summary

Stratford-on-Avon District Council is seeking an enthusiastic Administrator to join the Development Support Team. You will provide essential clerical support across Planning and related services, handling enquiries with confidence and delivering accurate documentation.

The role requires strong admin experience, excellent communication, and IT proficiency. A hybrid working arrangement and opportunities for professional development are offered.

Qualifications

• GCSEs including Maths and English or equivalent experience.
• Fluent spoken English and clear telephone manner.
• Proficient use of Microsoft Office and ability to learn new systems.

Responsibilities

• Deliver essential support for Planning, HS2, Appeals, Building Control, Enforcement, Licensing, and Section 106 obligations.
• Be the first point of contact for internal and external enquiries via Teams, phone, email, and letter.
• Provide admin support for Planning Committees, Regulatory Committees, Appeal Hearings, and Inquiries.
• Produce Land Charge Searches and support enforcement activities with accuracy.
• Contribute to developing and implementing better work processes across the team.

Skills

Strong communication

Fluent English

Microsoft Office

Organisational skills

Customer service

Adaptable

Education

4 GCSEs including Maths and English

Tools

Outlook

Word

Excel

Teams

IT systems

Job description

About Us:

Based in the heart of Warwickshire, the beautiful district of Stratford-on-Avon is, without doubt, one of the most scenic and historical regions in the UK. Stratford-on-Avon District Council’s headquarters are located in the heart of William Shakespeare’s hometown. In the District, you will find thriving market towns, home to over 135,000 residents and a tourist destination for millions of visitors each year, from across the globe. We are proud to provide public services to residents, businesses and visitors across this magnificent region, making it a great place to live, work and visit.

At the Council, our people are our superpower and by choosing to bring your talents to our organisation, you will be joining a great team where everyone feels that they truly belong, full of dedicated people all working with passion and purpose, across a dynamic portfolio of work providing high-quality services.

Benefits:

As part of our team, you will enjoy a comprehensive benefits package, including:

Flexibility:

• A minimum of 25 days of annual leave, plus Bank Holidays (pro-rata for part time posts)
• Hybrid working arrangements with the flexibility to work from home for up to 60% of your hours (dependent upon the role)
• Flexi-time scheme for a better work-life balance.

Lifestyle:

• Health Cash Plan Scheme for medical and dental expenses.
• Eye test voucher scheme
• Everyone Active Gym Membership discount

Professional Development:

• Training and Development opportunities.
• Payment of one professional subscription fee

Financial Planning:

• Access to the Local Government Pension Scheme to secure your future.
• Access to free Will writing services.
• Employee Assistance Programme
• Salary Sacrifice schemes e.g. Cycle to Work etc.
• Free town centre parking

What to Expect in the Role:

Join Our Dynamic Development Support Team!

Stratford-on-Avon District Council is looking for an enthusiastic and highly organised Administrator to become an integral part of our busy and committed Development Support Team.

In this role, you’ll provide essential administrative support across multiple service areas, with a key focus on Planning, helping us deliver exceptional service to our community.

Reporting to the Development Support Team Leader and Manager, you’ll be at the heart of our operations—handling enquiries from the public with confidence and professionalism and ensuring tasks are completed accurately and with integrity.

We’re looking for someone who thrives in a team environment, brings practical office administration experience, and demonstrates strong communication and IT skills. You’ll need to be adaptable, able to prioritise your workload effectively, and build positive relationships with colleagues at all levels.

If you’re proactive, detail-oriented, and ready to make a real impact in a role that offers variety and responsibility, we’d love to hear from you!

Key Accountabilities and Responsibilities (Please see Job Description and Person Specification for more details):

• Deliver essential support for key areas including Planning, HS2, Appeals, Building Control, Enforcement, Licensing, and Section 106 obligations.
• Be the first point of contact for internal and external enquiries via Teams, phone, email, and letter—taking ownership to resolve issues effectively.
• Play a vital role in decision-making processes by providing admin support for Planning Committees, Regulatory Committees, Appeal Hearings, and Inquiries.
• Ensure accuracy and compliance by producing Land Charge Searches and supporting enforcement activities.
• Drive improvement by contributing to the development and implementation of better work processes across the team.

What You’ll Need (Please see Job Description and Person Specification for more details):

• Strong foundation – Minimum of 4 GCSEs (including Maths and English) or equivalent experience.
• Excellent communicator – Fluent spoken English, confident telephone manner, and proven ability to engage with customers at all levels.
• Tech-savvy and organised – Skilled in Microsoft Office (Outlook, Word, Excel) and adaptable to new systems, with great administration and organisational skills.
• Customer-focused team player – Friendly, optimistic, and committed to delivering outstanding service while working collaboratively and independently.
• Flexible and proactive – Able to manage tasks effectively, learn new processes, and provide cover when needed.

For an informal chat about the role, please contact Tracey Alldritt, Development Support Manager on 01789 260337 or [e-mail]

Interviews will be held week beginning Monday 19th October 2026