Development & Operations Technician

Andium Homes Limited

United Kingdom, United Kingdom

On-site

GBP 28,000 - 38,000

Full time

4 days ago

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Benefits offered by this job

Competitive Salary

Training & Development

25 Days holiday

13.8% Pension

Private Medical (Axa) & Dental (Denpl)

Parking in town

Retail & Leisure discounts

Social events

37 hours per week

Job summary

Andium Homes Limited is seeking a Development & Operations Technician to join a small team focused on software automation and IT operations. You will support business initiatives, manage IT environments, and assist colleagues in a dynamic setting.

The role requires strong IT skills, communication, and programme management understanding, with expertise in Microsoft 365 and Azure. A proactive, collaborative mindset is essential.

Qualifications

AS level IT or equivalent qualification.
Experience in development and coding in a work environment.
Advanced SQL Server administration.
Experience administering Microsoft Office 365 and SharePoint.
Analytical mindset with problem-solving skills.
Strong verbal and written communication.
Excellent prioritisation and organisation abilities.
Team player aligned with Andium values.
Entitled to work residential status.

Responsibilities

Manage workload and priorities with minimal supervision.
Escalation point for technical support incidents.
Provide level 2 and 3 desktop support on-site and remotely.
Identify, analyse, troubleshoot and resolve complex issues.
Log incidents and changes; liaise with 3rd parties as needed.
Maintain SOPs for equipment, processes and procedures.
Contribute to knowledge sharing and lunch & learn events.
Adhere to IT policies and security procedures.
Assist in IT risk management and roadmap delivery.
Collaborate with stakeholders to define development requirements.
Contribute to Digital architecture design and strategy.
Deliver IT projects aligned with business objectives.
Create and execute test scripts; transition services to support.
Provide after-hours system support when required; time in lieu applies.

Skills

SQL Server Admin

Office 365 & SharePoint

Development experience

IT qualification (AS level)

Analytical mindset

Communication skills

Prioritisation

Organisation

Team player

Eligibility to work

Education

AS level IT or equivalent

Tools

Microsoft Office 365

SharePoint

Job description

Reports to: Head of Digital

Direct Reports: None

Overview

Andium Homes is a Government owned not-for-profit organisation and Jersey’s principal provider of social rented and assisted purchase homes. We are the Island’s largest landlord, owning more than 5,000 rental properties and we provide good quality homes and highly valued landlord services for more than 10,000 Islanders.

Alongside this we deliver an annual programme of assisted purchase sales utilising our Andium Homebuy scheme which offers deposit free sales at 75% of the property value.

Andium is not funded by the tax payer, all of our services, developments and borrowing is paid for from our rental and sales income. We also make an Annual Return to Government of at least £29m. Providing great homes and services for our residents is our passion. We have a dedicated team of housing professionals ensuring consistent delivery of our services to our residents, which are shaped around their needs.

With a challenging Business Plan to deliver, and plans for significant growth, we are looking for excellent individuals to supplement our small, but dedicated team.

Our Vision

Making a difference with great homes and services.

Our Values

We Care - about our clients, our colleagues, our communities, the quality of the services we deliver and our environment.
We Collaborate - as one team, working together and with our partners to be the best that we can be to deliver meaningful outcomes.
We are Creative - driving change through innovation and continuous improvement, ensuring that we deliver the outcomes our clients want effectively and efficiently.
Here for our Clients & Communities - everything we do is for our clients and the community, providing support where necessary whilst enhancing the client experience and creating great places to live and enjoy.

The Role

The Development & Operations Technician will be a part of a small team focused on software development and its operational functions. The focus of this role is to support the business initiatives through new and existing automation developments. This role will also be required to assist in the management and support of our IT environment, business systems, as well as assisting colleagues in an ever-changing dynamic IT environment.

The successful candidate/postholder must have excellent IT skills, communication skills and an understanding of programme management. Knowledge of Microsoft Office 365, Azure cloud environment along with an active presence in understanding the latest and greatest tech solutions that can make a positive business impact to Andium.

Job Specific Outcomes

Manages workload and priorities with minimal supervision, demonstrating accountability and initiative
Escalation point for technical support incidents.
Provide level 2 and 3 desktop support both desk-side and remotely in line with department procedures for any IT related matter (systems, applications, databases).
Identify, analyse, isolate, troubleshoot and provide detail resolutions of complex technical issues.
Log and escalation all incidents and changes as required, including liaising with 3rd parties to resolve more complex issues.
Maintain a library of associated materials (SOPs) for all equipment, processes and procedures.
Contribute towards knowledge sharing and lunch & learn events across the business
Adhere to and follow IT policies and procedures.
Perform scheduled checks on the IT environment ensuring security and cyber threats risks are managed appropriately.
Maintain and progress assigned IT related risks.
Collaborate with stakeholders to define development requirements, ensuring alignment with business objectives
Contributes to the design and implementation of the Digital architecture, roadmap and strategy.
Deliver technical projects in line with the Digital roadmap and Business objectives.
Contributes to quality assurance by identifying gaps and proposing improvements.
Provide business cases and research the latest solutions available to assist with business productivity.
Create comprehensive test scripts using agreed methodologies that reflect functional services and solutions.
Transition developed services into support (documentation & training).
Perform any other reasonable duties assigned by management.
As part of the role, the post holder is at times required to provide technical support in the absence of the Service Desk resources.
Required attendance outside of normal business hours to provide system or colleague support and to undertake essential planned activities which cannot reasonably be undertaken during normal business hours. Such time will always be compensated for with additional time in lieu in line with the company approach to flexible working.

Knowledge, Skills & Qualifications & Other Key Requirements

Educated to AS level or have an equivalent qualification in IT
Experience of development and coding in a work environment preferable
Advanced SQL Server experience administration
Knowledge and experience of administrating Microsoft Office 365 and SharePoint
Technical problem solving, dependability, initiative and professionalism are of the utmost importance
Must have an Analytical mindset that will identify and solve technology-related issues and enhancements.
Excellent and balanced communication skills, both verbal and written
Excellent prioritisation skills
Excellent organisation skills
Team player
The candidate must demonstrate an understanding and alignment with Andium Homes values and attributes and behaviours that evidence an ethos suitable to the diversity of challenges encountered by the company.
Entitled to work residential status

Discretionary Benefits