Assistant Development Manager - 00367

Firstport; South Nutfield; On-site; GBP 25,000 - 30,000; Full time

Job summary

FirstPort invites applications for an Assistant Development Manager based in Surrey. You will support the Development Manager, supervise site operations, manage training needs, and drive service quality while maintaining close relations with resident committees and contractors.

The role focuses on building maintenance, health and safety compliance, staff management, and delivering high standards of service. Working hours are Monday to Friday, 9:00am–5:00pm, with a competitive benefits package.

Qualifications

• You will be highly organised with a good all-round understanding of building maintenance, staff management and health & safety compliance.
• You will be motivated, driven and a quick thinker who can easily build good relationships with a wide range of people.
• You will use your expertise to come up with innovative solutions.

Responsibilities

• Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI’s and SLAs are met.
• Monitor performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
• Assisting with the drafting, control and reporting of the service charge budget and expenditure for the development.
• In conjunction with the development manager, participating in all customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes. Effective liaison with customers on a daily basis, attending to any issues and enquires and ensuring matters are resolved.
• Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
• Support with the monitoring and supervision of contractors, carrying out works on and around the development.
• Raising of works orders and ensuring all orders are monitored and delivered within the designated time frame. Ensuring reactive/planned works are conducted to a high quality.
• To ensure all irregular incidents are investigated and reported to the development manager. To provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary.
• Carry out regular inspection audits of the site and take/organise remedial action if and when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.

Job description

Job description

Job Role: Assistant Development Manager

Location: Surrey

Salary: £25,000 - £30,000 per annum plus benefits

Job Sector: Large & Complex

Hours: Monday - Friday 9.00am - 5.00pm

As Assistant Development Manager you will contribute to our vision of being the UK's favourite residential property manager by:

• Demonstrating FirstPort values in all aspects of your work and communication, to naturally develop strong relationships and enhance work quality.
• Working in close conjunction and cooperation with resident committees or associations and proactively coming up with solutions to any issues that may arise.
• Supporting the development manager to build and maintain a community atmosphere on site.

The Assistant Development Manager reports directly into the Development Manager

About You

You will have experience working in a similar role in a fast paced and demanding environment. You will be highly organised with a good all-round understanding of building maintenance, staff management and health & safety compliance. You will be motivated, driven and a quick thinker who can easily build good relationships with a wide range of people. You will use your expertise to come up with innovative solutions.

About Us

FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.

Main Responsibilities

• Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI’s and SLAs are met.
• Monitor performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
• Assisting with the drafting, control and reporting of the service charge budget and expenditure for the development.
• In conjunction with the development manager, participating in all customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes. Effective liaison with customers on a daily basis, attending to any issues and enquires and ensuring matters are resolved.
• Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
• Support with the monitoring and supervision of contractors, carrying out works on and around the development.
• Raising of works orders and ensuring all orders are monitored and delivered within the designated time frame. Ensuring reactive/planned works are conducted to a high quality.
• To ensure all irregular incidents are investigated and reported to the development manager. To provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary.
• Carry out regular inspection audits of the site and take/organise remedial action if and when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.

Our Values

Friendly - We look out for people's best interests and show them we care by dealing with them in a warm and friendly manner.

Inventive - We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times.

Skilled - We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy - We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.