Distribution Technician

South East Water; Aldershot; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Stakeholder pension

Holiday entitlement

Flexible annual leave

Volunteering days

Cycle to work

Health cash plan

Life assurance

Wellbeing benefits

Job summary

South East Water is seeking a Distribution Technician to help keep water flowing and ensure a reliable supply for communities across the southeast of England.

You will work in a field-based role with rotating shifts, carry out mains work, safety checks and customer-facing tasks. Standby shifts offer enhanced earnings and opportunities for progression within the distribution network.

Qualifications

• A valid driving licence.
• Excellent customer service and complaint handling.
• Ability to take initiative, work under pressure and problem solve.
• Confident using IT and computers.
• Water Industry qualifications advantageous but not essential.
• Knowledge of plumbing or water mains/service laying is beneficial.

Responsibilities

• Attend customer appointments and perform allocated work, respond to requests and provide advice.
• Carry out mains shutdowns, risk assessments, interruption reports and maintenance flushing.
• Raise contractor requests and supervise contractors on the distribution network.
• Investigate leaks, mains bursts and water discoloration and offer practical solutions.
• Adhere to health and safety rules and participate in standby rota for out-of-hours support.

Skills

Valid driving licence

Customer service

Problem solving

IT literacy

Water industry knowledge (advantageous

Job description

Summary

As a Distribution Technician, you’ll be the person keeping the water flowing and ensuring our community receives a reliable, uninterrupted supply every single day. In this hands-on, field-based role, no two days are ever the same. You’ll spend your time out on the front lines tackling real-world challenges—investigating sudden supply issues, fixing mains bursts, and stepping in as a supportive face for customers when things don’t go to plan. Whether you’re attending scheduled appointments, running water quality tests, helping customers locate their water meters, or offering friendly advice, your daily work will make an immediate, positive impact.

Main responsibilities

• Customer Support: Attending customer appointments and carrying out allocated work for them, responding to customer requests and offering general advice, water quality tests, and helping locate water meters if needed.
• Network Support: Carrying out mains shuts, risk assessments, interruption reports, proactive maintenance flushing and water sampling and liaising with housing developers when they need to install new water supplies. This role will also be carrying out regulation inspections on new-build properties.
• Contractor Support: Raising requests via IT systems for works that require a contractor response and supervising contractors working on the Distribution network.
• Investigations: Attending sites to investigate issues of leaks, mains bursts and water discoloration, and offering solutions and practical assistance.
• Health & Safety: Adhere to relevant Health and Safety legislation and Company policy. Take part in a Standby rota to provide out-of-hours support to the operational area.

Skills / Qualifications / Experience

• A valid driving licence
• A passion for delivering excellent customer service: supporting customers with their complaints or queries
• The ability to take initiative, work well under pressure and have a keen interest in problem-solving
• Confident using IT and computers
• Previous Water Industry qualifications advantageous but not essential
• Previous knowledge of plumbing or water mains/service laying would be advantageous but not essential.

The Work Pattern

We operate on a rotating shift pattern, giving you full visibility of your schedule well in advance. Our standard Monday to Friday shifts include:

• Early: 07:00 - 15:00
• Day: 08:00 - 16:00
• Mid: 09:00 - 17:00

Standby & Extra Earnings; once you are fully trained and confident in the role, you’ll join our out-of-hours standby rota. This ensures our customers and operations are supported around the clock, while offering you an excellent opportunity for boosted earnings: Standby Allowance: Average of £1,800 per annum. Standby hours: 11:00 - 19:00 Call-Out Pay: Additional overtime rates apply if you are called out during your standby shift.

Note: You will also work Saturdays (07:00 - 14:30) on a scheduled basis.

Benefits package

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

Disclosure & Eligibility

It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

Compensation package

£32,527 to £41,035 p.a. (dependent on experience)

Company Culture & Inclusion

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Company Overview

We supply top-quality drinking water to 2.3 million customers in the southeast of England. Through a network of 9,000 miles of pipe, we deliver 544 million litres of water every day. It's the skill and expertise of our employees that ensures our water meets the highest standards. We make sure we can meet the needs of our customers both now and in the future.

Our Promise

• Come to work to be safe, valued, and trusted.
• We’ll encourage you to create and pursue new opportunities for personal growth.
• A place to be the real you, build deeper connections and enjoy a sense of belonging.
• Be invested in helping us to create a sustainable water supply for now, and in the future.