Detention Custody Officer - KIU Dover, Frontier House

Mitie; Dover; On-site; GBP 32,000 - 33,000; Full time

Job summary

A leading security services provider in Dover is seeking a Detention Custody Officer to ensure high standards of security and safety while supporting residents. Candidates must be UK citizens, over 21 years of age, and meet specific legal criteria. The role offers full training leading to an accredited apprenticeship, job security, and benefits including pension options, flexible lifestyle perks, and financial wellbeing assistance.

Benefits

Accredited Level 3 apprenticeship

Flexible lifestyle benefits

Monthly cash prizes

Virtual GP access

Financial wellbeing assistance

Qualifications

• Must be a UK citizen or have indefinite leave to remain in the UK.
• Valid passport with no restrictions and residing in the UK for the last 3 years.
• Over 21 years of age.

Responsibilities

• Maintain high standards of security and safety for residents.
• Collaborate with colleagues to deliver exceptional service.
• Remain calm under pressure.

Skills

Strong people skills

Problem-solving skills

Patience

Resilience

Professionalism

Job description

Detention Custody Officer – Dover & Folkestone

Salary £32,635 per annum; contractual hours 42; Fixed Shift Pattern provided in advance. Full flexibility is required as this is a 24‑hour service, 365 days a year – your rolling shift pattern will cover both days and nights.

Key responsibilities

• Maintain high standards of security and safety while promoting the welfare and decency of residents.
• Handle an ever‑changing day requiring strong people skills, patience, resilience and professionalism.
• Support colleagues and work collaboratively in teams to deliver exceptional service to residents.
• Apply problem‑solving skills and remain calm under pressure.

Essential criteria

• UK citizen or Commonwealth citizen with indefinite leave to remain (not through marriage) or an EEA citizen.
• Valid, in‑date passport with no restrictions on stay in the UK.
• Continuously resided in the UK for the previous 3 years with no more than 3 months spent overseas at any one time.
• Over 21 years of age.
• Full UK manual driving licence, at least 12 months post‑qualifying experience, fewer than 7 points on the licence, and no driving ban in the last 12 months.
• Not currently bankrupt.
• Successful candidates will undergo Enhanced DBS and Counter‑Theatre Checks (CTC).

Training and career development

• 4‑week Initial Training Course (ITC) – followed by one year of supervision and assessments to gain an accredited Level 3 apprenticeship in Detention and Custody.

Benefits

• Accredited Level 3 apprenticeship in Detention and Custody after the initial 13‑month period.
• Continued personal development with full support to enhance your career.
• Ability to achieve a work/life balance.
• Pension scheme options, life cover, voluntary benefits such as share options, cycle‑to‑work, salary finance.
• Access to a flexible lifestyle benefits platform (Choices) and discounted retail, leisure and utilities through the MiDeals platform.
• Monthly cash prizes and an annual top prize of £10,000 through Mitie Stars recognition.

Additional information

• Virtual GP access for you and your household.
• Financial wellbeing assistance via a Salary Finance scheme.