Detention Custody Officer

Mitie Group plc.; Morton; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free parking

Uniform

Cinema discounts

Online shopping discounts

Leisure centre memberships

Holiday discounts

Health & Wellbeing Benefits

Blue Light discount card

Job summary

Mitie Group plc. in the United Kingdom is recruiting a Detention and Custody Officer for a 24/7 operation requiring day and night shifts. The role emphasizes safety and resident dignity within a security-focused environment.

No prior experience is required as full training and ongoing support are provided, including a pathway to professional progression.

Qualifications

• Be a UK Citizen with Indefinite Leave to Remain or an EEA citizen
• Hold a valid UK passport (expired visas not accepted)
• UK residence in the last 3 years with no long absences
• Pass Enhanced DBS, employer references (last 5 years), and CTC vetting
• Hold a full UK manual driving licence (12+ months)
• Fewer than 7 points and no bans in last 12 months
• Be over 21 years old
• Safety-sensitive role; no substances impairing ability to work

Responsibilities

• Maintain security and safety standards
• Work a mix of day and night shifts in a 24/7/365 operation
• Undergo full training and support provided
• Perform duties with dignity and respect towards residents
• Handle challenging situations where applicable

Skills

Strong communication

Interpersonal skills

Calm under pressure

Problem-solving

No experience required

Job description

Maintaining high security and safety standards while treating residents with dignity and respect.

This role requires flexibility, as you will work a mix of day and night shifts, covering a 24/7, 365-day operation.

No Experience? No Problem!

Candidate Profile

• Strong communication and interpersonal skills
• A calm and non-judgemental approach
• Great problem-solving abilities
• The ability to stay composed under pressure,
• No prior experience or qualifications are needed-full training and support will be provided.
• If you have experience handling challenging situations or working with people in distress, it would be a plus.

Eligibility and Requirements

• Be a UK Citizen, with indefinite leave to remain (not through marriage), or an EEA Citizen
• Hold a valid UK passport (expired visas in out-of-date passports cannot be accepted)
• Have lived in the UK continuously for the past 3 years, with no single absence over 3 months
• Pass an Enhanced DBS check, employer referencing (last 5 years), and Counter-Terrorist Check (CTC) vetting
• Hold a full UK manual driving licence (at least 12 months of experience)
• Have fewer than 7 points on your licence and no driving bans in the last 12 months
• Be over 21 years of age

Due to the safety-critical nature of this role, we require that employees are not under the influence of any substance-including prescribed medication-that may impair their ability to perform their duties safely. This includes any THC-based prescriptions due to the lack of reliable evidence on safe levels of THC in the system.

If you are currently prescribed medication that may affect your ability to carry out safety-critical tasks, we encourage you to discuss this with us as part of the recruitment process. We are committed to making reasonable adjustments where appropriate and in line with our obligations under the Equality Act 2010.

To ensure the highest standards of safety and compliance, we operate a random drug and alcohol testing programme. By applying, you acknowledge that participation in this testing is a condition of employment.

Important: If you do not have a valid UK passport and a full UK manual car driving licence, we cannot proceed with your application.

Short-Term Holding Facility DCO: Salary £30,119 based on 42 hours per week, Your journey begins with a 4-week paid training course, including a control and restraint training course. Over the next 13 months, you'll receive on-the-job mentoring and assessments, leading to an accredited Level 3 Apprenticeship in Detention and Custody.

Why Join Us?

• Work-life balance - structured shifts for stability, up to 1 year in advance so you can plan your goals and travel.
• Career growth - start with a Level 3 Apprenticeship, with opportunities for leadership roles.
• Continued personal development with full support given to enhance your career.
• Free parking and uniform.
• Discounts which include cinema, online shopping discounts, leisure centre memberships, holidays, and Health & Wellbeing Benefits. AND as a DCO, you can apply for a Blue Light discount card.