Detention Custody Manager

Mitie Cleaning & Hygiene Services; Oxford; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Life insurance

Mitie Shares

Virtual GP 24/7

Salary Finance

Job summary

Mitie Cleaning & Hygiene Services is seeking a Detention Custody Manager to lead a team of custody officers in Campsfield IRC, ensuring safety, dignity and wellbeing of residents. The role balances security with compassionate care, overseeing routines, deployments and incident response.

The ideal candidate will bring strong leadership, emotional intelligence and a track record of managing people in immigration-related settings.

Qualifications

• Proven experience in managing people, inspiring teams to provide compassionate care.
• Ability to work calmly with diverse populations and handle challenges professionally.
• Experience in immigration operations preferred.

Responsibilities

• Lead, support and develop a team of custody officers to deliver high standards of care and professionalism.
• Ensure residents are treated with dignity and respect, with a safe environment that promotes their welfare.
• Oversee daily routines, staff deployment, and compliance with operational and emergency procedures.
• Manage risk, resolve conflict, and respond to incidents in line with training and policy.
• Monitor and report on resident welfare, escalating concerns around health and wellbeing where necessary.
• Drive continuous improvement, teamwork and accountability across your unit.

Skills

Leadership

People management

Emotional intelligence

Resilience

Communication

Job description

Better places, thriving communities.

Do you go above and beyond to lead a team to success? Campsfield IRC is the UK's first all-electric Immigration Removal Centre, providing custody services, welfare, regime and recreational activities. We are looking for respectful, diligent and caring leaders to join our management team.

Job Overview

As a Detention Custody Manager, you will lead a team of officers to ensure the safety, dignity and wellbeing of residents in our care. This is a varied, fast-paced role where no two days are the same. You will balance security and operational standards with a strong focus on care, welfare and resident engagement.

Main Duties

• Lead, support and develop a team of custody officers to deliver high standards of care and professionalism.
• Ensure residents are treated with dignity and respect, with a safe environment that promotes their welfare.
• Oversee daily routines, staff deployment, and compliance with operational and emergency procedures.
• Manage risk, resolve conflict, and respond to incidents in line with training and policy.
• Monitor and report on resident welfare, escalating concerns around health and wellbeing where necessary.
• Drive continuous improvement, teamwork and accountability across your unit.

What We're Looking For

This role requires strong emotional intelligence, resilience, and effective leadership. You must have proven experience of managing people, inspiring teams to provide compassionate care, and working confidently with diverse populations. You must handle challenges calmly and professionally and be committed to making a positive impact. Ideally, you will have at least one year of experience in immigration operations.

Working Hours

• 40hrs per week . (Rolling shift pattern with a mixture of short and long days, including a set of night shifts)
• The Centre is open 24hrs a day 365 days per year, and always requires staff to be fully flexible to meet full staffing .
• Rolling shift pattern with a mixture of short and long days, including a set of night shifts.
• Work on average 5 days each week.

Training

Once you have passed our selection and security clearance process, you'll begin your Care and Custody career by undertaking our 6-week initial training course, for which you will be paid your full salary. You'll then continue your development journey over the following 12 months,with opportunities to undertake both personal and professional courses the possibilities are endless.

Specific Requirements

• Please note that all offers of employment are subject to security clearance and enhanced background checks:
• You must be a British Citizen, EU citizen with settled status, or have an ILR (Indefinite Leave to Remain) from a Commonwealth country.
• Bankruptcy history, CCJs, social media activity and criminal convictions will be checked.
• You must have lived in the UK for the past three years with no significant footprint outside of the UK other than for normal holidays.
• You will also be required to pass a basic Maths and English test, and a mobility or fitness test.

Due to the safety-critical nature of this role, we require that employees are not under the influence of any substance—including prescribed medication—that may impair their ability to perform their duties safely. This includes any THC-based prescriptions due to the lack of reliable evidence on safe levels of THC in the system.

If you are currently prescribed medication that may affect your ability to carry out safety-critical tasks, we encourage you to discuss this with us as part of the recruitment process. We are committed to making reasonable adjustments where appropriate and in line with our obligations under the Equality Act 2010.

To ensure the highest standards of safety and compliance, we operate a random drug and alcohol testing programme. By applying, you acknowledge that participation in this testing is a condition of employment.

Salary And Benefits

We value our people and offer a competitive salary and benefits package to support your lifestyle:

• Salary: £38,000 with potential to earn more via overtime.
• Life insurance.
• Continued personal developmentwithfull support given to enhance your career.
• Free Mitie shares.
• Access to virtual GP 24/7 for yourself and your family.
• MiDealsdiscount schemes with over 3000 offers available from your favourite retailers, leisure, and utilities companies.
• Additional benefits available to purchase, including extra holidays, private medical cover and home technology

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .