Despatch Planner

Rubicon Recruitment Agency; Salisbury; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Full training

Forklift training

Permanent role

Planning and logistics exposure

Supportive management

Job summary

Rubicon Recruitment Agency is seeking a Despatch Planner to join a well-established manufacturing logistics team in Salisbury. You will learn and apply processes to manage schedules, orders, and customer communications while progressing to running the full despatch workflow.

The role offers on-site training, forklift training (if needed), and a permanent position within a supportive environment that values accuracy and reliability across the order-to-shipment cycle.

Qualifications

• Experience in a manufacturing or logistics environment preferred.
• Confident using MRP or similar planning systems.
• Forklift licence desirable but training can be provided.
• Strong organisational skills and keen eye for detail.
• Comfortable liaising with customers and internal teams alike.

Responsibilities

• Receive, process, and maintain customer and supplier schedules and orders.
• Generate works orders and issue them to the relevant team leader or stores area.
• Prepare and pack customer shipments in line with customer-specific packaging procedures.
• Liaise with customers via email, telephone, and online portals regarding order status.
• Load and unload customer packaging and product, including via forklift truck.
• Maintain accurate filing systems and customer logistics query portals.

Skills

Organisation

Detail-oriented

Customer liaison

Internal communication

Tools

MRP system

Forklift (FLT) training

Job description

Day 1: You've got a desk, a walkthrough of the MRP system, and an introduction to the team you'll be working alongside.

Day 30: You're confidently processing customer schedules, generating works orders, and liaising directly with customers on order status.

Day 90: You're trusted to keep the whole despatch process running smoothly, from schedule to shipment, with your accuracy relied on across the team.

As a Despatch Planner, you'll benefit from:

• Full training provided on systems and processes
• Forklift training available if not already held
• A stable, permanent role within a well-established business
• Opportunity to build genuine expertise acrossplanningandlogistics
• Supportive management and a structured working environment

As a Despatch Planner, your responsibilities will include:

• Receive, process, and maintain customer and supplier schedules and orders
• Generate works orders and issue them to the relevant team leader or stores area
• Prepare and pack customer shipments in line with customer-specific packaging procedures
• Liaise with customers via email, telephone, and online portals regarding order status
• Load and unload customer packaging and product, including via forklift truck
• Maintain accurate filing systems and customer logistics query portals

As a Despatch Planner, your experience will include:

• Experience working within amanufacturingorlogisticsenvironment preferred
• Confident using MRP or similar planning systems
• Forklift licence (FLT)desirable but not essential, as training can be provided
• Strong organisational skills and a keen eye for detail
• Comfortable liaising with customers and internal teams alike

If you're looking for a Despatch Planner role where your organisation and reliability genuinely make a difference, this is a great opportunity to settle into a permanent position.

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.