Despatch Manager

The Work Shop; Verwood; On-site; GBP 24,000 - 40,000; Full time

Job summary

The Work Shop in Verwood is seeking a Despatch Manager to lead the despatch operations on the shop floor. You will own the department, ensure orders are delivered accurately and on time, and uphold aerospace standards. You will manage a small team, coordinate priorities, and act as the link between production, operations, and suppliers.

The role emphasizes developing your team, driving performance, and creating an accountable, high‑standard working culture in a fast-paced environment.

Qualifications

• Background in engineering, manufacturing, or logistics/despatch.
• Experience coordinating subcontract processes or production flow.
• Leadership experience in a fast-paced environment.

Responsibilities

• Lead and manage the day-to-day operation of the Despatch Department.
• Prioritise workload to ensure all customer delivery deadlines are met.
• Supervise, support, and develop the despatch team to maximise performance.
• Set clear expectations and maintain accountability within the team.
• Identify training needs and support ongoing skill development.
• Oversee the accurate preparation and despatch of all customer orders.
• Ensure all orders are correctly invoiced and aligned with customer requirements.
• Coordinate and monitor subcontract treatment processes.
• Maintain accurate despatch logs, treatment records, and monthly reporting.
• Oversee stock allocation and organisation within the department.
• Maintain high standards of housekeeping and FOD prevention.
• Communicate proactively with internal departments to avoid delays.
• Respond quickly and effectively to changing production and customer priorities.

Skills

Engineering background

Leadership

Organisational skills

Communication

Attention to detail

IT skills

Tools

Microsoft Excel

Outlook

Job description

Despatch Manager - Verwood BH31 - Salary up to £40,000 DOE

A prestigious Aerospace company based in Verwood is looking for a highly driven Despatch Manager to lead the despatch operations. This is a full-time position based on the shop floor of a very busy Engineering Company. This is a hands-on leadership role where you will take full ownership of the department—ensuring customer orders are delivered accurately, on time, and in line with strict aerospace standards. You’ll manage a small team, coordinate multiple priorities, and act as a key link between production, operations, and external suppliers. This role suits someone who thrives under pressure, takes pride in running a tight operation, and leads from the front. Alongside managing daily operations, you will play a key role in developing your team, building capability, improving performance, and creating a strong, accountable working culture.

Responsibilities of the Despatch Manager:

• Lead and manage the day-to-day operation of the Despatch Department
• Prioritise workload to ensure all customer delivery deadlines are met
• Supervise, support, and develop the despatch team to maximise performance
• Set clear expectations and maintain accountability within the team
• Identify training needs and support ongoing skill development
• Oversee the accurate preparation and despatch of all customer orders
• Ensure all orders are correctly invoiced and aligned with customer requirements
• Coordinate and monitor subcontract treatment processes
• Maintain accurate despatch logs, treatment records, and monthly reporting
• Oversee stock allocation and organisation within the department
• Maintain high standards of housekeeping and FOD prevention
• Communicate proactively with internal departments to avoid delays
• Respond quickly and effectively to changing production and customer priorities

Key Skills and Experience of the Despatch Manager:

• Background in engineering, manufacturing, or logistics/despatch
• Experience coordinating subcontract processes or production flow
• Leadership experience managing teams in a fast-paced environment
• Excellent organisational skills and ability to manage competing priorities
• High attention to detail and commitment to accuracy
• Confident working under pressure while maintaining performance
• Strong communication skills across teams and levels
• Proactive problem-solver who takes ownership of outcomes
• Good IT skills, including Microsoft Excel and Outlook

Despatch Manager Hours: Mon – Thurs 7:30am – 4:30pm and Fri 7:30am to 12:30pm Salary up to £40,000 DOE