Desktop Support Specialist

JR United Kingdom; Kingston upon Hull; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Hull is seeking an IT Support/Help Desk Technician to provide technical assistance and support to end-users. The ideal candidate will troubleshoot hardware and software issues, install and configure systems, and assist users with various IT needs. Strong communication and problem-solving skills are essential for effectively resolving issues and ensuring user satisfaction.

Qualifications

• 3-5 years in IT support, desktop support, or help desk roles.

Responsibilities

• Provide first-level technical support to end-users.
• Install, configure, and maintain desktop computers and peripherals.
• Assist users with software applications and network connectivity issues.

Skills

Problem-Solving

Communication Skills

Education

Associate’s degree in IT

Bachelor’s degree in IT

CompTIA A+

Microsoft Certified IT Professional

Tools

Windows

Mac OS

Microsoft Office Suite

Job description

Location: Hull, UK

Work Arrangement: Complete Onsite

Contract Type: Inside IR35

Role Overview:

We are seeking a skilled and dedicated IT Support / Desktop Support / Help Desk Technician to join our team. The ideal candidate will be responsible for providing technical assistance and support to end-users, resolving hardware and software issues.

Key Responsibilities:

1. Technical Support: Provide first-level technical support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware, software, and network issues promptly.
2. Installation and Configuration: Install, configure, and maintain desktop computers, laptops, printers, and other peripherals. Ensure all systems are updated with the latest patches and updates.
3. User Assistance: Assist users with software applications, operating systems, and network connectivity issues.

Qualifications:

1. Experience: 3-5 years in IT support, desktop support, or help desk roles.
2. Technical Skills: Proficiency in Windows and Mac OS, Microsoft Office Suite, and common IT tools. Basic network troubleshooting and printer support familiarity.
3. Education: Associate’s degree in IT, Computer Science, or related field; Bachelor’s degree or certifications like CompTIA A+ or Microsoft Certified IT Professional are advantageous.
4. Problem-Solving: Strong analytical skills and ability to diagnose and resolve issues efficiently.
5. Communication Skills: Excellent verbal and written communication, with ability to explain technical concepts clearly to non-technical users.