Desktop Support Specialist

Ampstek; Kingston upon Hull; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the IT Services sector is seeking a Desktop Support Specialist in Kingston upon Hull. The role involves providing technical support, troubleshooting hardware and software issues, and assisting users with various IT problems. Ideal candidates should have 3-5 years of experience and strong communication skills. This is a contract position suitable for mid-senior level professionals looking to advance their careers in a dynamic environment.

Qualifications

• Minimum of 3-5 years of experience in IT support roles.
• Proficiency in Windows and Mac operating systems.

Responsibilities

• Provide first-level technical support to end-users.
• Install, configure, and maintain desktop computers and peripherals.
• Assist users with software applications and network connectivity.

Skills

Problem-Solving

Communication Skills

Education

Associate’s degree in Information Technology

Bachelor’s degree

CompTIA A+

Microsoft Certified IT Professional

Tools

Microsoft Office Suite

Job description

Ampstek Kingston upon Hull, England Metropolitan Area

Desktop Support Specialist

Role Overview: We are seeking a skilled and dedicated IT Support / Desktop Support / Help Desk Technician to join our team. The ideal candidate will be responsible for providing technical assistance and support to end-users, resolving hardware and software issues.

Key Responsibilities:

1. Technical Support: Provide first-level technical support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware, software, and network issues in a timely manner.
2. Installation and Configuration: Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices. Ensure all systems are up-to-date with the latest patches and updates.
3. User Assistance: Assist users with software applications, operating systems, and network connectivity issues.

Qualifications:

1. Experience: Minimum of 3-5 years of experience in IT support, desktop support, or help desk technician roles.
2. Technical Skills: Proficiency in Windows and Mac operating systems, Microsoft Office Suite, and common IT tools and software. Familiarity with basic network troubleshooting and printer support.
3. Education: Associate’s degree in Information Technology, Computer Science, or a related field. A Bachelor’s degree or relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) is a plus.
4. Problem-Solving: Strong analytical and problem-solving skills. Ability to diagnose and resolve technical issues efficiently.
5. Communication Skills: Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users clearly and effectively.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting