Desktop Support Officer (FTC)

WMJobs; Stratford-upon-Avon; Hybrid; GBP 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a dedicated Desktop Support Officer to join their dynamic team in the scenic Stratford-upon-Avon. This part-time role offers the flexibility to work from home for up to 60% of your hours, ensuring a great work-life balance. You will be instrumental in supporting new end-user hardware deployments, resolving software and hardware issues, and providing exceptional customer service. With a focus on professional development and a comprehensive benefits package, this is a fantastic opportunity for those looking to grow in the IT field while making a positive impact in the community.

Benefits

25 days annual leave

Hybrid working arrangements

Flexi-time scheme

Health Cash Plan Scheme

Eye test voucher scheme

Gym Membership discount

Training and Development opportunities

Access to Local Government Pension Scheme

Free Will writing services

Employee Assistance Programme

Qualifications

• Strong interpersonal skills and ability to communicate technical information effectively.
• Self-motivated with the ability to work flexibly and cover the working day.

Responsibilities

• Installation and configuration of software on new end user devices.
• Handling face-to-face queries and answering email inquiries.

Skills

Windows 10/11

Microsoft Office 365

Networking (TCP/IP and DNS)

Active Directory

Mobile devices

Interpersonal skills

Customer service

Job description

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Stratford-on-Avon District Council,

About Us:

Based in the heart of Warwickshire, the beautiful district of Stratford-on-Avon is, without doubt, one of the most scenic and historical regions in the UK. Stratford-on-Avon District Council’s headquarters are located in the heart of William Shakespeare’s hometown. In the District, you will find thriving market towns, home to over 135,000 residents and a tourist destination for millions of visitors each year, from across the globe. We are proud to provide public services to residents, businesses and visitors across this magnificent region, making it a great place to live, work and visit.

At the Council, our people are our superpower and by choosing to bring your talents to our organisation, you will be joining a great team where everyone feels that they truly belong, full of dedicated people all working with passion and purpose, across a dynamic portfolio of work providing high-quality services.

Benefits:

As part of our team, you will enjoy a comprehensive benefits package, including:

Flexibility:

• A minimum of 25 days of annual leave, plus Bank Holidays.
• Hybrid working arrangements with the flexibility to work from home for up to 60% of your hours (dependent upon the role)
• Flexi-time scheme for a better work-life balance
  
  
  

Lifestyle:

• Health Cash Plan Scheme for medical and dental expenses.
• Eye test voucher scheme
• Everyone Active Gym Membership discount
  
  
  

Professional Development:

• Training and Development opportunities.
• Payment of one professional subscription fee
  
  
  

Financial Planning:

• Access to the Local Government Pension Scheme to secure your future.
• Access to free Will writing services.
• Employee Assistance Programme
• Salary Sacrifice schemes e.g. Cycle to Work etc.
• Free town centre parking
  
  
  

What to Expect in the Role:

• You will be primarily working on our new end user hardware deployment project.
• Liaising with staff to perform handover of new ICT equipment.
• Help users resolve issues with software and computer hardware.
  
  
  

Key Accountabilities and Responsibilities (Please see Job Description and Person Specification for more details):

• The role will involve taking calls, handling face-to-face queries, and answering email inquiries.
• Installation and configuration of software on new end user devices.
• Working closely with other members of the ICT department.
  
  
  

Technologies you will be supporting will include the following:

• Windows 10/11
• Microsoft Office 365
• Networking (TCP/IP and DNS)
• Active Directory
• Mobile devices.
  
  
  

What You’ll Need (Please see Job Description and Person Specification for more details):

• The ideal candidate will have the energy and drive to ensure that all support calls and tasks are completed as quickly and efficiently as possible to minimise the impact on the customer and their ability to access ICT hardware or software.
• You will need to be self-motivated and possess good interpersonal skills, with the ability to communicate your knowledge to officers at all levels.
• You must be able to work flexibly to help cover the working day and the role may involve occasional travel to other locations where the councils have an interest. Some out of hours working may also be required.
• This is not just a technical role; we are looking for someone who can translate technical information to a non-technical audience and always put the customer requirements at the forefront of their work.
  
  
  

For an informal chat about the role, please contact Matthew Reading, Principal Information & Communications Officer on 01789 260478 or [e-mail]

Applications will close at midnight on Wednesday 07/05/2025

Interviews will be held week beginning 19/05/2025

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  Human Resources Services

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