Desktop Support Manager

JR United Kingdom; Slough; Hybrid; GBP 90,000; Full time

Job summary

A global financial services firm is seeking a Desktop & Infrastructure Support Manager for a hybrid opportunity in London. This leadership role involves managing a 2nd Line team to ensure effective service delivery in critical IT operations. The ideal candidate has strong technical skills, proven people management experience, and is capable of driving service improvements.

Benefits

Discretionary bonus

Excellent pension contribution (up to 17%)

Lifestyle and health benefits

Qualifications

• Experience managing 2nd/3rd Line teams in enterprise environments.
• Strong technical grounding required.
• Proficient in PowerShell; knowledge of Terraform is a bonus.

Responsibilities

• Lead and develop the 2nd Line Infrastructure team.
• Oversee incident, problem, and change management.
• Support complex technical escalations.

Skills

Service Delivery Mindset

Team Leadership

Technical Support

Windows Server

O365

VMware

Networking

PowerShell

Education

ITIL Certification

Tools

Azure

Citrix

Job description

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Desktop & Infrastructure Support Manager - Hybrid / London - £90K + Benefits

Overview:

A global financial services firm is hiring a desktop / 2nd Line & Infrastructure Support Manager to lead a newly formed team supporting critical IT operations. Acting as the bridge between 1st Line Support and 3rd Line Engineering, you’ll manage day-to-day service delivery across server, cloud, and network infrastructure.

This is a hands-on, customer-facing leadership position, ideal for someone with a strong service delivery mindset, excellent technical grounding, and proven people management experience.

Role & Responsibilities:

• Lead and develop the 2nd Line Infrastructure team
• Oversee incident, problem, and change management
• Support complex technical escalations
• Drive service improvement and operational excellence
• Contribute to infrastructure roadmap and automation initiatives
• Experience managing 2nd/3rd Line teams in enterprise environments
• Strong knowledge of Windows Server, O365, VMware, Intel, Azure, Citrix and networking (e.g. Checkpoint, Cisco Meraki)
• Proficient in PowerShell (Terraform a bonus)
• ITIL knowledge and relevant technical certifications

Package:

• Discretionary bonus
• Excellent pension contribution (up to 17%)
• Excellent additional lifestyle and health benefits

Desktop & Infrastructure Support Manager - Hybrid / London - £90K + Benefits