Desktop Support Engineer

JR United Kingdom; Northampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the financial sector seeks an IT Support Specialist for their trading floor operations. The successful candidate will provide top-tier support in a dynamic environment, focusing on excellent user experience and system uptime. You will manage issues related to trading applications, ensure smooth operations of desktop systems, and collaborate with various IT teams, making this role both challenging and rewarding.

Qualifications

• Experience in a trading environment is essential.
• Strong hands-on skills with O365 and Exchange.
• Proficiency with desktop deployment tools is required.

Responsibilities

• Deliver IT support to financial institution users on a trading floor.
• Manage support tickets from logging to resolution.
• Install and maintain desktop hardware and software.

Skills

Troubleshooting

Communication

Windows 10/11 support

Office 365

Electronic trading support

Tools

SCCM

InTune

Dell hardware

Lenovo hardware

HPE hardware

Job description

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? £300–£350 per day | Inside IR35 | Central London (5 days on site)

? Initial 6-month contract | Long-term potential

You’ll be working for a financial institution in the City, delivering first and second line IT support to users in a high-pressure trading floor environment. You’ll be the face of IT for front and back office teams — solving problems on the spot, keeping systems live, and supporting everything from desktops to market data feeds.

What you’ll be doing:

• Supporting trading desk and back office users in a fast-paced, high-performance environment
• Managing support tickets end-to-end — from logging to closure
• Installing and maintaining desktop hardware, software, and peripherals
• Supporting collaboration tools like O365, Teams, Exchange and more
• Collaborating with infrastructure, telecoms, and networking teams
• Assisting the Trade Floor Support Lead and contributing to ad hoc projects

? What you’ll need:

• Experience supporting trading or financial services users
• Familiarity in supporting electronic trading, and market data technology in both Front and back office situations.
• Proven experience supporting Windows 10/11 desktops in a professional environment
• Strong hands-on skills with O365, Exchange, Teams, Mimecast
• Experience with PC imaging and deployment tools (SCCM, InTune)
• Confident working with Dell, Lenovo, HPE trade floor hardware
• Excellent troubleshooting and communication skills
• Strong grasp of ITIL processes
• Familiarity with market data and trading apps is a nice-to-have

You’ll be the calm in the storm — someone who can diagnose, fix and reassure users without breaking stride. If you’re looking for a role where you’re visible, valued and right at the heart of the action, this is it.