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Desktop Support Engineer

JR United Kingdom

Leicester

On-site

GBP 60,000 - 80,000

Full time

3 days ago
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Job summary

A leading financial institution seeks an IT Support specialist to deliver first and second line support on a busy trading floor. The role involves troubleshooting, user support in a high-pressure environment, and maintaining essential IT services. Candidates should have experience with trading technology and provide excellent communication in resolving issues swiftly.

Qualifications

  • Experience supporting trading or financial services users.
  • Proven experience in a professional environment.
  • Strong grasp of ITIL processes.

Responsibilities

  • Supporting trading desk users in a fast-paced environment.
  • Managing support tickets from logging to closure.
  • Installing and maintaining desktop hardware and software.

Skills

Troubleshooting
Communication
Windows 10/11 Support
O365
Market Data Technology

Tools

SCCM
InTune

Job description

Social network you want to login/join with:

? £300–£350 per day | Inside IR35 | Central London (5 days on site)

? Initial 6-month contract | Long-term potential

You’ll be working for a financial institution in the City, delivering first and second line IT support to users in a high-pressure trading floor environment. You’ll be the face of IT for front and back office teams — solving problems on the spot, keeping systems live, and supporting everything from desktops to market data feeds.

What you’ll be doing:

  • Supporting trading desk and back office users in a fast-paced, high-performance environment
  • Managing support tickets end-to-end — from logging to closure
  • Installing and maintaining desktop hardware, software, and peripherals
  • Supporting collaboration tools like O365, Teams, Exchange and more
  • Collaborating with infrastructure, telecoms, and networking teams
  • Assisting the Trade Floor Support Lead and contributing to ad hoc projects

? What you’ll need:

  • Experience supporting trading or financial services users
  • Familiarity in supporting electronic trading, and market data technology in both Front and back office situations.
  • Proven experience supporting Windows 10/11 desktops in a professional environment
  • Strong hands-on skills with O365, Exchange, Teams, Mimecast
  • Experience with PC imaging and deployment tools (SCCM, InTune)
  • Confident working with Dell, Lenovo, HPE trade floor hardware
  • Excellent troubleshooting and communication skills
  • Strong grasp of ITIL processes
  • Familiarity with market data and trading apps is a nice-to-have

You’ll be the calm in the storm — someone who can diagnose, fix and reassure users without breaking stride. If you’re looking for a role where you’re visible, valued and right at the heart of the action, this is it.

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