Desktop Support Engineer

JR United Kingdom; Derby; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the financial sector seeks an IT Support professional for their Central London trading floor. This role involves delivering first and second line support to ensure smooth operations for front and back office users. Those with a knack for troubleshooting and strong communication skills will thrive here, addressing challenges in a dynamic, fast-paced environment.

Qualifications

• Experience in supporting trading or financial services users is essential.
• Proficiency with ITIL processes and troubleshooting in a high-pressure environment.
• Familiarity with electronic trading and market data tech is a plus.

Responsibilities

• Support trading desk users in a high-performance environment.
• Manage support tickets end-to-end from logging to closure.
• Install and maintain desktop hardware and software.

Skills

Troubleshooting

Communication

Windows 10/11 Support

O365

Market Data Knowledge

Tools

SCCM

InTune

Dell Hardware

Lenovo Hardware

Job description

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? £300–£350 per day | Inside IR35 | Central London (5 days on site)

? Initial 6-month contract | Long-term potential

You’ll be working for a financial institution in the City, delivering first and second line IT support to users in a high-pressure trading floor environment. You’ll be the face of IT for front and back office teams — solving problems on the spot, keeping systems live, and supporting everything from desktops to market data feeds.

What you’ll be doing:

• Supporting trading desk and back office users in a fast-paced, high-performance environment
• Managing support tickets end-to-end — from logging to closure
• Installing and maintaining desktop hardware, software, and peripherals
• Supporting collaboration tools like O365, Teams, Exchange and more
• Collaborating with infrastructure, telecoms, and networking teams
• Assisting the Trade Floor Support Lead and contributing to ad hoc projects

? What you’ll need:

• Experience supporting trading or financial services users
• Familiarity in supporting electronic trading, and market data technology in both Front and back office situations.
• Proven experience supporting Windows 10/11 desktops in a professional environment
• Strong hands-on skills with O365, Exchange, Teams, Mimecast
• Experience with PC imaging and deployment tools (SCCM, InTune)
• Confident working with Dell, Lenovo, HPE trade floor hardware
• Excellent troubleshooting and communication skills
• Strong grasp of ITIL processes
• Familiarity with market data and trading apps is a nice-to-have

You’ll be the calm in the storm — someone who can diagnose, fix and reassure users without breaking stride. If you’re looking for a role where you’re visible, valued and right at the heart of the action, this is it.