Desktop Support Engineer

ECI; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a dedicated Desktop Support Engineer to join their dynamic team in London. This role offers the opportunity to provide essential desktop support across multiple clients, ensuring seamless operation in Windows and Office 365 environments. Ideal candidates will possess strong communication skills, a customer-centric approach, and a solid background in IT support. With a focus on collaboration and continuous improvement, this position promises a rewarding career path in a supportive and innovative workplace. If you are passionate about technology and eager to make a difference, this is the perfect opportunity for you.

Qualifications

• Experience in providing desktop support in Windows and Office 365 environments.
• Strong communication skills for explaining technical issues to non-technical users.
• Ability to handle incidents involving network printers and remote access.

Responsibilities

• Resolve Level 1 and 2 support cases related to end-user issues.
• Perform system maintenance, including patching and upgrades.
• Support Active Directory tasks and manage user accounts.

Skills

Microsoft Office 365

Windows Server

Active Directory

Windows 10/11

Customer Communication

Cybersecurity Basics

Education

Bachelor's Degree in IT

3+ years of relevant experience

Tools

RMM

MDM

VPN

VMware

Azure

Job description

London, UK
New City Court
Ground Floor, 20 St Thomas St
London, UK SE19RS, GBR

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations worldwide. With an extensive range of services, ECI offers stability, security, and improved business performance, enabling clients to focus on their core operations. Over 1,000 customers globally, managing assets exceeding $3 trillion, trust ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is matched by our commitment to empowering our employees worldwide.

The Opportunity:

We are seeking an enthusiastic, personable, and qualified Desktop Support Engineer - Microsoft, Azure, O365 to join our team. In this role, you will provide end-user desktop support to multiple users operating Windows, Exchange, and Office 365 environments.

The Desktop Support Engineer - Microsoft, Azure, O365 will handle desktop support and server administration for client issues, responding to Level 1 and 2 service tickets. You will collaborate with a team and escalate issues as needed, also liaising with third-party vendors for warranty repairs.

This role may involve supporting a flagship client or multiple clients in London.

What you will do:

• Resolve Level 1 and 2 support cases related to end-user issues, infrastructure, and projects.
• Set appropriate client expectations during troubleshooting.
• Handle incidents involving Mail/Office 365, connectivity, VIP workstations, file restores, remote access, password resets, and network printers.
• Perform system maintenance such as patching, upgrades, and critical updates.
• Support Active Directory tasks including user management and group policies.
• Use support tools like RMM and MDM for issue resolution.

Who you are:

• Excellent communicator, able to explain technical issues clearly to non-technical users.
• Strong prioritization skills with a customer-centric approach.
• Bachelor’s degree in IT or 3+ years of relevant experience.
• Experience with Microsoft Office 365, Windows Server, Windows 10/11, Active Directory, Outlook, Excel, Word, PowerPoint, SharePoint.
• Knowledge of VPN setup, email systems, cybersecurity basics like MFA, hardware troubleshooting, file system support, and cloud platforms such as Microsoft 365.

Bonus points if you have:

• MSP experience
• VMware experience
• Azure experience

ECI’s culture emphasizes connection— with clients, technology, and each other. We offer a competitive package and a dynamic work environment. If you’re ready for your best job ever, we want to hear from you!

Love Your Job, Share Your Passion for Technology, Create Your Future!