Desktop Support Engineer

TN United Kingdom; Greater London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a skilled Desktop Support Engineer to join their dynamic team. This ongoing contract role involves providing essential support to a large user community, ensuring smooth operations through hardware and software troubleshooting, and deploying cutting-edge technology. You will play a key role in maintaining the technology infrastructure, handling incidents, and ensuring timely resolutions for end-users. If you're passionate about technology and enjoy solving problems in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Experience in providing desktop support and troubleshooting hardware/software issues.
• Familiarity with incident management systems and SLA adherence.

Responsibilities

• Provide support for escalated IT issues and maintain hardware/software.
• Deploy and upgrade desktop devices using imaging tools like SCCM.

Skills

Desktop Support

Hardware Installation

Software Troubleshooting

Audio-Visual Setup

SCCM Imaging Tools

Incident Management

Education

IT Support Certification

Bachelor's Degree in IT

Tools

SCCM

Incident Management System

Job description

Desktop Support Engineer

Our client is seeking a Desktop Support Engineer on an ongoing contract basis to support its large user community at the Singapore Campus and assist with deploying new technology.

Responsibilities include:

1. Providing support for escalated issues from the IT Service Desk, including BAU systems administration and project-based support.
2. Installing, training, maintaining, troubleshooting, and repairing desktop hardware and software.
3. Setting up and operating audio-visual hardware as required by end-users.
4. Selecting appropriate hardware and software based on company policy and user needs.
5. Responding to incidents within SLA, ensuring timely resolution, and following up with customers.
6. Handling disconnects, moves, and reconnects of desktop hardware for individual and office moves.
7. Deploying and upgrading desktop devices using imaging tools like SCCM.
8. Assisting in the administration and maintenance of technology infrastructure components.
9. Supporting installation, troubleshooting, and repair of office telephony systems.
10. Using the corporate incident management system to record and track support work.
11. Maintaining accurate records of hardware and software assets.