Desktop Support Engineer

A&O IT Group; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT services provider is seeking an IT support engineer for their Edinburgh office. This role involves providing deskside support, managing incidents, and enhancing user experience with cutting-edge technology. Candidates should have 1-3 years of experience in Windows Desktop support and strong analytical skills. Join a dedicated team focused on excellence, training, and furthering your career in a diverse environment.

Benefits

Ongoing training and development

Recognition through Engineer Hero Awards

Inclusive work environment

Qualifications

• 1-3 years of experience in Windows Desktop support.
• Experience with a wide range of IT services and technical tasks.
• Strong analytical and communication skills.

Responsibilities

• Handle incidents, service requests, and provide deskside support.
• Daily health checks and meeting room support.
• Support end user devices and related infrastructure.

Skills

Windows Desktop support

Analytical skills

Troubleshooting

Problem-solving

Customer service

Tools

Helpdesk ticketing systems

Microsoft Active Directory

MS Office 365

Enterprise anti-virus solutions

Mobile device management

Job description

Join our global team of over 1,000 engineer support heroes, and work with some of the world’s leading brands, from high-street giants to energy multinationals and financial institutions.

Not only will you be working alongside a highly experienced and dedicated project team, but you will also have an opportunity to gain exposure to the latest hardware and tools, including our own bespoke engineer software.

The role:

• Handle Incidents and Service Requests and near desk support;
• Provide services to End Users that include the following:
• End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs,
• Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software;
• Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax);
• Locally-attached devices (e.g. personal printers, projectors);
• Daily health checks to End User Devices and Network attached devices as required
• Meeting room support as required.
• Provide effective Deskside Support Services in accordance with the appropriate Performance Standards;

About you:

• You will have a minimum 1-3 years’ experience in Windows Desktop support.

Experience in:

• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow).
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting, and problem-solving skills.
• The ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication, rapport building and internal customer service skills.

Your success is our success and that’s why we will support you in reaching your full potential through ongoing training and development. We take reward and recognition seriously, each quarter we recognise service excellence globally as part of our Engineer Hero Awards.

If you are interested in the opportunity to work onsite with one of A&O IT Group’s key clients, carrying out a wide range of IT related services, meeting a wide range of technical challenges and providing an excellent experience for our customers we would love to hear from you.

A&O IT Group

As a successful and growing global IT services provider, A&O IT Group deliver ‘fully managed’ IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.

This role is subject to a post-offer Background Verification in accordance with the local country legislation.

Learn more about life at A&O IT Group and our opportunities on our websiteIT Engineer Careerspage.

NO AGENCIES

We encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.