Desktop Support Engineer

JR United Kingdom; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking an IT Support professional to provide first and second line support in a high-pressure trading floor environment. The role involves troubleshooting, managing tickets, and ensuring systems remain operational for users in financial services, making it perfect for someone who thrives under pressure and values being at the forefront of IT.

Qualifications

• Experience in supporting trading or financial services users.
• Proven experience with Windows 10/11 desktops.
• Strong hands-on skills with O365, Exchange, Teams.

Responsibilities

• Supporting trading desk and back office users in a fast-paced environment.
• Managing support tickets end-to-end.
• Installing and maintaining desktop hardware and software.

Skills

Troubleshooting

Communication

ITIL processes

Tools

SCCM

InTune

O365

Exchange

Teams

Mimecast

Job description

Social network you want to login/join with:

? £300–£350 per day | Inside IR35 | Central London (5 days on site)

? Initial 6-month contract | Long-term potential

You’ll be working for a financial institution in the City, delivering first and second line IT support to users in a high-pressure trading floor environment. You’ll be the face of IT for front and back office teams — solving problems on the spot, keeping systems live, and supporting everything from desktops to market data feeds.

What you’ll be doing:

• Supporting trading desk and back office users in a fast-paced, high-performance environment
• Managing support tickets end-to-end — from logging to closure
• Installing and maintaining desktop hardware, software, and peripherals
• Supporting collaboration tools like O365, Teams, Exchange and more
• Collaborating with infrastructure, telecoms, and networking teams
• Assisting the Trade Floor Support Lead and contributing to ad hoc projects

? What you’ll need:

• Experience supporting trading or financial services users
• Familiarity in supporting electronic trading, and market data technology in both Front and back office situations.
• Proven experience supporting Windows 10/11 desktops in a professional environment
• Strong hands-on skills with O365, Exchange, Teams, Mimecast
• Experience with PC imaging and deployment tools (SCCM, InTune)
• Confident working with Dell, Lenovo, HPE trade floor hardware
• Excellent troubleshooting and communication skills
• Strong grasp of ITIL processes
• Familiarity with market data and trading apps is a nice-to-have

You’ll be the calm in the storm — someone who can diagnose, fix and reassure users without breaking stride. If you’re looking for a role where you’re visible, valued and right at the heart of the action, this is it.