Desktop Support Engineer

JR United Kingdom; Bath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in financial services is seeking an IT Support Specialist for a challenging role on the trading floor. Applicants should have strong experience with financial services, desktop support, and familiarity with trading technology and applications. This role demands excellent troubleshooting skills and the ability to work in a fast-paced environment.

Qualifications

• Experience supporting trading or financial services users.
• Proven experience supporting Windows 10/11 desktops.
• Strong hands-on skills with O365, Exchange, Teams.

Responsibilities

• Supporting trading desk and back office users.
• Managing support tickets end-to-end.
• Installing and maintaining desktop hardware and software.

Skills

Troubleshooting

Communication

ITIL

Tools

Windows 10/11

O365

Exchange

SCCM

InTune

Dell

Lenovo

HPE

Job description

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? £300–£350 per day | Inside IR35 | Central London (5 days on site)

? Initial 6-month contract | Long-term potential

You’ll be working for a financial institution in the City, delivering first and second line IT support to users in a high-pressure trading floor environment. You’ll be the face of IT for front and back office teams — solving problems on the spot, keeping systems live, and supporting everything from desktops to market data feeds.

What you’ll be doing:

• Supporting trading desk and back office users in a fast-paced, high-performance environment
• Managing support tickets end-to-end — from logging to closure
• Installing and maintaining desktop hardware, software, and peripherals
• Supporting collaboration tools like O365, Teams, Exchange and more
• Collaborating with infrastructure, telecoms, and networking teams
• Assisting the Trade Floor Support Lead and contributing to ad hoc projects

? What you’ll need:

• Experience supporting trading or financial services users
• Familiarity in supporting electronic trading, and market data technology in both Front and back office situations.
• Proven experience supporting Windows 10/11 desktops in a professional environment
• Strong hands-on skills with O365, Exchange, Teams, Mimecast
• Experience with PC imaging and deployment tools (SCCM, InTune)
• Confident working with Dell, Lenovo, HPE trade floor hardware
• Excellent troubleshooting and communication skills
• Strong grasp of ITIL processes
• Familiarity with market data and trading apps is a nice-to-have

You’ll be the calm in the storm — someone who can diagnose, fix and reassure users without breaking stride. If you’re looking for a role where you’re visible, valued and right at the heart of the action, this is it.