Entra ID SME. AAD, Identity, Entra ID Support Engineer

JR United Kingdom; Cardiff; Remote; GBP 60,000 - 70,000; Full time

Job summary

A leading company in Cardiff is seeking a Support Engineer – Entra ID SME to join their remote technical support team. The role requires extensive experience with Microsoft Entra ID and involves troubleshooting complex identity and access management issues, while working collaboratively across multiple teams. This is a full-time position with a competitive salary of up to £70,000 plus benefits, aimed at individuals with a strong background in customer-facing technical support.

Qualifications

• 5+ years in customer-facing technical support roles.
• Deep expertise in Microsoft Entra ID, Hybrid Identity, SSO, MFA.
• Strong knowledge of B2B/B2C collaboration and federation models.

Responsibilities

• Act as a trusted advisor, resolving complex Entra ID issues.
• Collaborate with teams to deliver top-tier support.
• Troubleshoot identity and access issues across environments.

Skills

Technical Support

Microsoft Entra ID

Azure AD

Hybrid Identity

Single Sign-On (SSO)

Multi-Factor Authentication (MFA)

Active Directory

Problem-Solving

Communication

Tools

PowerShell

Fiddler

Wireshark

AAD Connect

Job description

Social network you want to login/join with:

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Client:

Experis UK

Location:

cardiff, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

Location: Remote

Employment Type: Full-Time

Experience Level: Senior / SME (5+ Years)

18 Months contract

Up to £70k + benefits

100% remote

Are you a Microsoft Identity and Access Management expert passionate about solving complex technical challenges for global enterprises?

We are looking for a Support Engineer – Entra ID SME to join our high-performing technical support team. You'll be at the frontline of innovation, providing world-class support and guidance to Microsoft customers using Microsoft Entra ID and associated identity solutions.

? What You’ll Do:

• Act as a trusted advisor, owning and resolving complex Entra ID-related technical issues.
• Collaborate with engineering and escalation teams to deliver top-tier support.
• Troubleshoot and resolve identity and access issues across hybrid and cloud environments.
• Drive knowledge-sharing, process improvement, and technical mentorship within the team.
• Work with tools like Fiddler, Wireshark, PowerShell, Graph API, and more.

? What You’ll Bring:

• 5+ years in technical support or enterprise identity solutions roles.
• Deep expertise in Microsoft Entra ID (Azure AD), Hybrid Identity, SSO, MFA, and ADFS.
• Strong knowledge of:
• B2B/B2C collaboration and federation models
• Active Directory, DNS, DHCP, and Group Policies
• Experience with AAD Connect, PowerShell, and modern auth protocols (OAuth, SAML, OpenID Connect).

Preferred Extras:

• Experience with PIM, SaaS provisioning, or identity protection tools.
• Familiarity with libraries like MSAL/ADAL, and tools like OWIN/Katana.
• Diagnostic troubleshooting using HTTP/network trace tools.

Essential Technical Skills - A good understanding of two or more of the following technologies:

• Entra Collaboration Solutions (B2B, B2C)

• Identity Models: Managed (PHS/PTA) vs Federated

• Hybrid Identity Solutions

• Microsoft 365 Identity and Access Management

Preferred Technical Experience: Competencies and experience with some of the below technologies:

• Active Directory Federation Services (ADFS) or third-party federation

• Privileged Identity Management (PIM)

• Microsoft Entra ID authentication libraries such as Azure Active Directory Authentication Library (ADAL), Microsoft Authentication Library (MSAL).

• Server-side OAuth protocol libraries such OWIN, OpenID Connect or Katana.

• Diagnostic tools (Netmon, Wireshark, Fiddler)

• Troubleshooting skills in Http and basic Networking traces analysis.

Additional Technologies (Nice to Have)

• Windows Server and Client OS

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Language Requirements

• Fluent in English (reading, writing, speaking)

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Experience

• 5+ years in customer-facing technical support roles

• Proven experience with Microsoft Entra ID, ADFS, SSO, Identity Protection, Azure MFA

• Familiarity with system administration, PKI, DNS, virtualization, and networking

• Strong problem-solving, communication, and collaboration skills