Desktop Services Engineer

encore; Kings Hill; Vor Ort; GBP 36.000 - 52.000; Vollzeit

Benefits dieser Stelle

Bonus scheme

Private health insurance

Employee discounts

Zusammenfassung

Cabot Group is seeking a Desktop Engineer to join our IT Operations team. You will provide 2nd-line desktop/EUC support, manage device builds, and support both on-site and remote colleagues while adhering to ITIL practices.

You will work closely with the Desktop Services Team Leader to move towards automated, service-centric operations and contribute to knowledge articles and process improvements for a great end-user experience.

Qualifikationen

• Experience providing 2nd-line desktop/EUC support in multi-site or hybrid environments.
• Strong troubleshooting across laptops, desktops, mobile devices, peripherals and collaboration tools.
• Good understanding of networking fundamentals (Wi‑Fi, VPN, DNS, DHCP) and basic connectivity troubleshooting.
• Practical knowledge of modern device management and endpoint security.
• Familiarity with ITSM tools such as ServiceNow and ITIL processes.

Aufgaben

• Provide 2nd‑line support across sites, resolving incidents and service requests within SLAs.
• Deliver hands‑on support for laptops, mobiles, peripherals and collaboration tools, including VIP users.
• Support remote colleagues using modern device-management and remote‑assist tools.
• Deploy and maintain standard device builds, applications, and profiles using Intune/Endpoint Manager.
• Assist with patching, software updates, and ensuring devices meet security and compliance requirements.
• Maintain accurate asset records and support the full device lifecycle.
• Create knowledge articles and improve fix paths in collaboration with the Service Desk.
• Work within ITIL processes and support audits, stock checks and vulnerability remediation.

Kenntnisse

2nd-line desktop/EUC support

Troubleshooting across devices

Networking fundamentals

VIP stakeholder support

End-user computing best practices

Tools

Intune/Endpoint Manager

Active Directory/Azure AD

ServiceNow

Microsoft 365

Jobbeschreibung

As a Desktop Engineer in our IT Operations team, you'll be at the heart of delivering fast, high‑quality, customer‑focused support across the Cabot Group. You'll keep our people connected and productive by resolving incidents, fulfilling requests, maintaining device standards, and constantly finding smart ways to enhance our workplace technologies.

Working closely with the Desktop Services Team Leader, you'll support our move from legacy desktop services to a modern, automated, service‑centric environment. You'll also help with day‑to‑day Desktop operations, contribute to improving our processes, create and update user guides, and follow ITIL and security best practices - all while developing your skills and playing a key role in delivering a great end‑user experience.

What you can expect as an Desktop Engineer :

• Perm
• Office role - Kings Hill, KENT, ME19 4UA.

Not only are we offering a competitive salary and a fantastic bonus scheme, you'll also be entitled to loads of great benefits including, discount and cash back on hundreds of high‑street shops and private health insurance, plus much more.

Key responsibilities include:

• Provide 2nd‑line support across sites, resolving incidents and service requests within agreed SLAs.
• Deliver hands‑on support for laptops, mobiles, peripherals, collaboration tools, and workplace technologies, including VIP users when needed.
• Support remote colleagues using modern device‑management and remote‑assist tools.
• Deploy and maintain standard device builds, applications, and profiles using Intune/Endpoint Manager.
• Assist with patching, software updates, and ensuring devices meet security and compliance requirements.
• Maintain accurate asset records and support the full device lifecycle.
• Help identify recurring issues, create knowledge articles, and improve fix paths in collaboration with the Service Desk.
• Work within ITIL processes and support audits, stock checks, and vulnerability remediation.

We are looking for someone with:

• Experience providing 2nd‑line desktop/EUC support in multi‑site or hybrid environments.
• Strong troubleshooting skills across laptops, desktops, mobile devices, peripherals, and collaboration tools.
• Good understanding of networking fundamentals (Wi‑Fi, VPN, DNS, DHCP) and basic connectivity troubleshooting.
• Practical knowledge of modern device management, endpoint security, and EUC best practices.
• Hands‑on experience with Microsoft 365, Windows 10/11, Intune/Endpoint Manager, Active Directory/Azure AD, and configuration profiles.
• Experience maintaining accurate asset records and supporting device lifecycle processes.
• Familiarity with ITSM tools such as ServiceNow and working within ITIL processes.
• Comfortable supporting senior stakeholders, including VIP users, during high‑priority issues.

Working for Cabot :

You'll be working for an award winning; Investors in People Gold accredited organisation. We're passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health.

Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.

At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK - we are unfortunately unable to offer sponsorship.