Deskside Support Technician

JR United Kingdom; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a forward-thinking company as an IT Support Specialist in London. You will provide high-quality customer service and hands-on support, ensuring a smooth IT experience for users. This role requires prior experience in technical support within the financial sector.

Qualifications

• 5 years of onsite IT support experience required.
• Experience in a tech support role within the financial services industry is mandatory.

Responsibilities

• Provide outstanding technical support to meet customer expectations.
• Troubleshoot and repair hardware and software issues.
• Manage user accounts and support escalated incidents.

Skills

Problem Solving

Teamwork

Communication

Customer Focus

Education

ITIL v3 Foundation Certification

Microsoft OS/Office Certifications

Tools

Microsoft 365

Active Directory

Job description

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We are seeking a dynamic and service-oriented IT Support Specialist to join our fast-paced, evolving environment. You will provide high-quality customer service and hands-on support to ensure a smooth IT experience for all users.

This is an exciting opportunity to be part of a forward-thinking company leading its industry. You will play a key role in delivering effective IT services and resolving technical issues efficiently.

Note: Prior experience in a technical support role within the financial sector is essential.

Key Responsibilities:

• Provide outstanding technical support that meets or exceeds customer expectations
• Identify customer needs and recommend suitable products or services
• Troubleshoot, analyze, and repair hardware and software issues; order and replace parts as needed
• Manage user accounts, access rights, and group memberships
• Support and assist with escalated incidents from Tier 1, 2, and 3 support, coordinating with resolver teams
• Maintain all network hardware and devices
• Coordinate with third-party vendors for troubleshooting and resolution
• Install PCs, peripherals, and LAN equipment
• Assist with workstation setups, user security, and file access
• Configure and move workstations, peripherals, and telecommunications hardware
• Document changes to inventory, configurations, and systems

Required Qualifications and Experience:

• 5 years of onsite IT support experience
• Mandatory: Experience in a tech support role within the financial services industry
• ITIL v3 Foundation Certification (preferred)
• Microsoft OS/Office certifications are advantageous
• Strong knowledge of Microsoft 365
• Scripting or coding skills (beneficial)
• Experience with iOS and Android devices
• Basic networking knowledge, Active Directory, and permissions understanding
• Excellent problem-solving, teamwork, and analytical skills
• Strong communication and interpersonal skills
• Customer-focused, adaptable, and high stress tolerance
• Ability to thrive in a fast-changing tech environment

The above description indicates the general nature and level of work performed by employees in this role. It is not an exhaustive list of all duties and responsibilities.

What's next:

Apply today, as job postings may be removed. For more info, contact us at [emailprotected].

Diversity & Inclusion:

At Stefanini Group, we value diversity and equity regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We encourage you to be yourself!

About us:

We are a Brazilian company with over 35 years of global IT service experience, with a presence in 41 countries and 70 offices. We serve industries including financial services, manufacturing, telecommunications, and more. We offer career opportunities worldwide for passionate, team-oriented professionals. Learn more at www.stefanini.com and connect with us on LinkedIn, Facebook, and Instagram.

Note: Beware of scams falsely using our name. Legitimate offers come through official channels. Do not share personal info or make payments in response to unsolicited messages.