Deskside IT Support Specialist

Markel International; Manchester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday + Bank Holidays

Company pension

Private medical and dental

Job summary

Markel International is seeking a Deskside Operations Analyst to deliver hands-on deskside support across offices, triage escalated issues, and assist with IT projects. You will work onsite, support end users at the tech bar, and engage with vendors to resolve incidents using ServiceNow and Jira.

This role requires strong communication skills, experience with Windows/MacOS, O365, and a willingness to travel up to 20%.

Qualifications

• Proven experience delivering end-user support in a large organisation.
• Experience with ServiceNow and Jira for tracking issues and projects.
• Experience with Windows and MacOS and Office 2016/2019/2021 or O365.
• Experience with TCP/IP, IP addressing and end-user networking.

Responsibilities

• Provide hands‑on deskside support and triage escalated requests.
• Support end users in person at the tech bar and onsite offices.
• Participate in IT projects with the team and other IT groups.
• Liaise with vendors and use ServiceNow for incident management.
• Contribute to knowledge base and self-service resources.
• Support conference room equipment and AV setups.
• Be part of the on‑call rotation to ensure robust service.

Skills

End user support

WAN/LAN troubleshooting

O365/M365 endpoint management

ServiceNow/JIRA

Office 365

Cisco WebEx/AV rooms

MacOS/Windows

Communication

Travel up to 20%

On-call rotation

Tools

ServiceNow

JIRA

Cisco WebEx

Intune

Job description

Markel International is seeking a Deskside Operations Analyst to deliver hands-on deskside support across offices, triage escalated issues, and assist with IT projects. You will work onsite, support end users at the tech bar, and engage with vendors to resolve incidents using ServiceNow and Jira.

This role requires strong communication skills, experience with Windows/MacOS, O365, and a willingness to travel up to 20%.