Desk Sales Professional (Mid-Market)

BT Group; Birmingham; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in Birmingham is seeking a Desk Sales Professional to manage a portfolio of mid-market customers. This role involves driving revenue growth through outbound sales calls, maintaining customer satisfaction, and collaborating with internal teams. The ideal candidate will have strong sales skills and a passion for customer relationship management. The position offers a hybrid working model and a range of benefits including a competitive salary and bonuses.

Benefits

50% on target bonus

BT Pension scheme

Equal family leave

Enhanced women’s health support

25 days annual leave

24/7 private virtual GP appointments

2 weeks carer’s leave

World-class training and development opportunities

Option to join BT Shares Saving schemes

Qualifications

• Experience in managing mid-market customer portfolios.
• Ability to conduct outbound sales calls and drive prospecting.

Responsibilities

• Own and deliver against individual revenue targets.
• Collaborate with field sales to develop new business opportunities.
• Proactively manage customer churn.

Skills

Sales

Customer Relationship Management

Forecasting

Job description

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Desk Sales Professional (Mid-Market)

Posting Date: 14 May 2025

Function: Sales and Commercial

Unit: Business

Location:

Snowhill, Birmingham, United Kingdom

Salary: Competitive with benefits

Closing Date: 22/05/2025

Location: Birmingham

You'll manage a portfolio of 80 mid-market customers from a desk-based environment, with a revenue target of several million pounds. Responsibilities include in-life customer support, cross-sell and upsell activity, and maintaining high customer satisfaction—either independently or as part of an account team.

What you’ll be doing

We’re looking for a driven Sales Account Manager to join our desk-based sales team, responsible for delivering revenue growth across a portfolio of private or public sector customers.

Key Responsibilities:

• Own and deliver against individual revenue targets, working independently or as part of a virtual sales team.
• Conduct regular outbound sales calls to drive prospecting and promote BT’s core products and services.
• Collaborate with field sales and specialist teams to develop and close new business opportunities.
• Forecast sales performance and KPIs accurately to management.
• Proactively manage customer churn and protect core revenue streams.
• Identify and pursue opportunities with new customers to grow the client base.
• Leverage a multi-channel sales approach to drive business growth.
• Close deals directly and coordinate with internal teams (e.g., Field Sales, Contract Management) when needed.
• Serve as the primary desk-based contact, building long-term customer relationships.

The skills you’ll need

Here are some of the great benefits we offer

• 50% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

Hybrid Working: This role offers a hybrid working model, with three days in the office. Core office days are Monday, Wednesday, and Thursday.

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.