Designate GM

TipTopJob; Sheet; On-site; GBP 100,000 - 120,000; Full time

Job summary

TipTopJob seeks a passionate Designate General Manager to lead and inspire teams across multiple leisure and hospitality sites in SW England. You will drive operational excellence, customer satisfaction, and safety while traveling between sites as needed.

The role requires a proven track record in general management with full sales and profit responsibility, plus the ability to build strong relationships and grow revenue through local initiatives. A dynamic leader is essential.

Qualifications

• 2 years experience as a General Manager with full sales and profit responsibility across a multi-channel leisure and hospitality business.
• Demonstrated ability to drive operational excellence and customer focus.
• Strong leadership skills and ability to develop and coach teams.

Responsibilities

• Providing vision to the team and securing buy-in for continuous improvement.
• Delivering operational excellence across the site and driving safety and compliance.
• Developing staff through coaching and building a customer-centric culture.
• Monitoring systems to track goals, progress and obstacles.
• Managing site P&L and optimizing resource use within budget.
• Growing site sales through collaboration with marketing on local initiatives.

Skills

Leadership

Multi-site management

Customer experience focus

Travel willingness

P&L management

Job description

Designate General Manager Leisure and Entertainment

Location: SW England

Salary: A GBP 100,000 : A GBP 120,000+

My client is looking for a passionate Designate General Manager to lead, inspire and motivate the team to achieve excellence in all areas. This exciting opportunity is designed for an experienced manager to work across multiple sites. You’ll need to be flexible, willing to travel, and have the drive and determination to succeed.

Role

• Providing vision to the team, gaining buy:in and commitment to continually improve and challenge performance
• Taking responsibility for the delivery of operational excellence across the entire site,
• Developing your team through support and coaching, building a culture that is truly passionate about the needs of our customers.
• Monitor day:to:day operational systems and processes that provide visibility into goals, progress, and obstacles
• Accountability for the performance of the sites both operationally and commercially.
• Monitoring the revenue and participant numbers for the site, looking to undertake corrective action as needed
• Constantly looking to find opportunities to grow the sites sales, working collaboratively with the marketing teams to identify and execute local sales initiatives
• Meticulous focus on safety and compliance:driven through accountability.
• Taking on accountability for site safety in conjunction with the Health, Safety and Risk Manager, ensuring that all accidents and reports are in line with company policy.
• Control all aspects of the site P and L Monitoring and reviewing control of the use of resources to ensure expenditure is controlled within budget throughout the year

What they want?

• Flexibility, willingness to travel and a passion for leisure and hospitality.
• Razor:sharp focuses on the customer experience and delivers this consistently through operational excellence while getting into the detail on what makes a customer visit extraordinary.
• Ability to build great relationships internally at all levels as well as 3rd Party on:site partnerships.
• Commercially minded with a record of accomplishment of growing sales and profit year on year.
• 2 years experience as a General Manager with full sales and profit responsibility across a multi:channel leisure and hospitality business
• A great communicator who can be themselves, have fun, dream big and be part of the future growth